Abhimanyu Wadhawan

• Increase the client base by onboarding new cinemas from the assigned territory and educating the clients about e-ticketing.
• Maintain strong relationships with cinemas and stay updated about key changes.
• Account Management of provided premium clients and to build & maintain associations.
• Assisting cinemas with regular schedule updates and other operational issues/queries. POC for handling all queries and grievances in the region.
• Understanding the revenue sources of the vertical and tactically working towards the growth.
• Quick to adapt new features & developments and to infuse the same in the assigned territory.
• Understanding the cinema requirements and providing them with the best possible ticketing solutions.
• Monitoring the competition and their tactics and strategies.
• Monitoring cinema uptime to ensure transaction flow through BMS is not hampered, red flag any anomaly.
• Acquisition quality-Ensuring onboarded accounts are engaged with BMS.
• Brainstorming Implementing & executing creative marketing initiatives in the region to increase BMS penetration and admit growth.
• Preparing ROI, P&L sheets for marketing requirements with respect to offers & redemptions within the specified budgets.
• Extensive data analysis for evaluating with respect to the content and ticketing performance of cinemas and advising them on how they can increase their online penetration further.
• Maintenance of MIS data, agreements & other relevant documents from cinema, legal & record keeping for management purpose.
• Generating new leads for VISTA (ERP), farming from the existing client base for up selling the software, poaching clients with other software and replacing them with our solution.
• Coordination with VISTA support and installation team for hassle free service delivery.
• Handling the complete sales cycle from lead generation to training and implementation.

CUSTOMER SERVICE FUNCTIONS:

• Drive customer Loyalty program and Achieving revenue.
• Manage CRM system- m-loyal and connecting with customer on basis of their valued feedback and analyze NPS
• Managing refund issues of customers basis wrong or multiple bookings via online platform.
• Managing all social platforms to keep a check on company’s ratings and issues raised by the guest.
• Handling on floor customer queries efficiently, including lost and found concerns.
• Managing call center operations and provide best solutions to the raised query.
• Managing entire administrative requirement of facility to enhance customer experience.
• Making sure that customer grievance and queries, gradually to bought down by various initiatives.
• Increasing the engagement level of customers visiting the facility by driving marketing initiatives.
• Quality check of all the F&B items as per the menu to be served for corporate/bulk bookings.

OPERATIONAL FUNCTIONS:

• Conduct elaborate and interactive workshops through the means of real-life role-playing activities for both kids and adults.
• Ensuring adherence to SOP by staff, internal team and external customers.
• End to end responsible of variable programs from its schedule preparation to smooth launch and post launch feedback on the floor.
• Budgeting of every variable programme to be conducted in KidZania.
• Closely work with Purchase, Finance, Marketing and Group Sales teams to ensure smooth working, high efficiency, and well marketed workshop for all visitors coming to KidZania.
• Responsible for Deck creation for clients from idea generation to its execution and establishment setup in facility.
• Responsible for timely flow of information and communication needed for the execution of any activity on the floor, while establishing a continuous feedback loop.
• Preparing various MIS and reports for Management. Handling team and customers grievances effectively.
• Conducting Facility Audit in coordination with various teams.

RETAIL FUNCTIONS:

• Responsible for sale and profitability of retail store against plan and budget.
• Analysis and preparation of MTD, YTD sales report.
• Managing new product launch at store and preparing its launch and sale boost up plan in coordination with brand.
• Check and regular improvisation of retail KPI’s i.e., SPH, ATV etc.
• Managing cross sale and up sale at store and fostering a culture of learning.
• Inventory management and control shrinkage of retail outlet.
• Preparing various MIS and reports.
• Conducting various employee engagement activities to motivate them. Hiring team members, if required

• Handling customer’s queries and complaints.
• Helping customers with their exchange merchandise and provide solution as per the concern.
• Help customers with their lost and found.
• Ensure best after sale experience for guest by handling grievances and providing best solutions to make customer satisfied .
• Ensure that desk is properly maintained in terms of fixtures and cleanliness.
• Check customer feedback related to customer service, product and fabric, and store environment and revert within 24 hours.
• Looking after in weekend activations initiatives by Marketing team.
• Maintain relation with existing as well as new customers.
• Maintain day to day records for administration MIS-Reports.
• Organize in store brand promotions and events.
• Drive Loyalty program to achieve revenue and to pitch Gift vouchers to customers.
• Assist sales team on floor to create VM and assist guest to make their shopping experience better.

• Business Development: Achieving revenues by selling, up selling and cross selling varied offerings to masses at SBI allocated branches
• Client Retentions & Cross Selling : Focusing on existing accounts with a client centric retention strategy and pitching related products to increase AMU.
• Resolving Customer grievances regarding products and services offered.
• Ensuring proper after-sale follow-ups with customers for effective after sales services.
• Timely follow-ups with Business Partners (SBI Bank employees) to enhance business opportunities available.
• Identify & analyze the client’s requirements & propose customized solutions.

• Recruitment (Business Partner): - Calling up for Interaction, Discussing Business, and Induction.
• Trained new hires on company policies, procedures, and product knowledge.
• Performed sales consultations and educated clients on products and services.
• Focusing on existing accounts with a client centric retention strategy (Client Retention).
• Resolving Customer grievances regarding products and services . • Ensuring proper after-sale follow-ups with Customers for effective after sales services.
• Timely follow-ups with Business Partners to enhance business opportunities available.
• Achieving sales objectives, revenues by selling, up selling and cross selling varied offerings.
• Manage Revenue per policy holder- amount of revenue generated.