Abhin S Balu
Kakkur
Summary
Dynamic Retail Service Representative with proven expertise at THE BAKER AND COMPANY, excelling in customer relationship management and problem solving. Enhanced customer satisfaction by 20% through effective team collaboration and strategic sales planning. Adept at inventory management and maintaining a pristine sales environment, ensuring a seamless shopping experience.
Customer-focused Retail Service Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, sales strategy implementation, and inventory control. Excel in communication, adaptability, and problem-solving to meet diverse customer needs and enhance shopping experiences.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
Work History
Retail Service Representative
THE BAKER AND COMPANY
KOZHIKODE
07.2025 - Current
- Assisted customers with product inquiries and service issues.
- Maintained clean and organized sales floor for optimal customer experience.
- Assisted customers with product inquiries via phone or email.
- Communicated effectively with fellow team members to ensure customer satisfaction goals were met.
- Handled all customer service inquiries quickly and professionally.
Education
DIPLOMA IN HOTEL MANAGEMENT
CAMS CALICUT
06.2025 - 07.2026
Biological Sciences
NANMINDA HIGHER SECONDARY SCHOOL
06.2020 - 03.2022
NANMINDA HIGHER SECONDARY SCHOOL
KOZHIKODE , INDIASkills
- Customer service
- Problem solving
- Customer relationship management
- Team collaboration
- Store maintenance
- Product knowledge
- Inventory management
- Sales planning
Languages
Malayalam
First Language
English
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Retail Service Representative
THE BAKER AND COMPANY
07.2025 - Current
DIPLOMA IN HOTEL MANAGEMENT
CAMS CALICUT
06.2025 - 07.2026
Biological Sciences
NANMINDA HIGHER SECONDARY SCHOOL
06.2020 - 03.2022
NANMINDA HIGHER SECONDARY SCHOOL