Abhinaav Saikia
PMP Certified Project Manager
Guwahati
Summary
Accomplished Project Implementation Consultant with a proven track record at KPMG Professional Services, delivering digital transformation projects with a 95% success rate. Expert in process re-engineering and stakeholder management, I drive efficiency and exceed client expectations. Skilled in risk management and fostering seamless technology adoption, my leadership ensures project excellence and client satisfaction.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Project Implementation Consultant
KPMG Professional Services
New Delhi
01.2022 - 08.2023
- Roles and Responsibilities:
- Led multiple digital transformation projects for Government organization, ensuring alignment with their business goals.
- Collaborated with senior stakeholders to define project scope, objectives, and deliverables.
- Analyzed and re-engineered business processes to enhance efficiency and effectiveness.
- Oversaw the integration of new technologies, ensuring seamless adoption and minimal disruption.
- Developed and executed change management strategies to facilitate smooth transitions.
- Identified potential risks and implemented mitigation strategies to ensure project success.
- Provided training and support to clients to ensure successful implementation and adoption of new systems.
- Quantifiable Outcomes:
- Achieved a 95% success rate in project delivery, meeting or exceeding client expectations.
- Improved process efficiency by 30% through re-engineering efforts.
- Delivered projects under budget, resulting in a 20% cost savings for clients.
- Achieved a client satisfaction score of 4.8/5 on post-implementation surveys.
- Ensured 100% adoption of new technologies within the first three months post-implementation.
Assistant Manager
HDFC Bank
Dibrugarh
06.2019 - 09.2021
- Roles and Responsibilities:
- Managed daily operations of the bank branch, ensuring smooth and efficient service delivery.
- Built and maintained strong relationships with key clients, addressing their banking needs.
- Streamlined banking processes to enhance customer experience and operational efficiency.
- Led a team of 15 staff members, providing guidance, training, and performance evaluations.
- Ensured compliance with banking regulations and implemented risk management strategies.
- Developed and executed sales and marketing strategies to drive business growth.
- Quantifiable Outcomes:
- Increased customer satisfaction scores by 25% through improved service delivery.
- Reduced transaction processing time by 40% through process optimization.
- Achieved a 15% increase in branch revenue through effective sales and marketing strategies.
- Improved team performance metrics by 20% through targeted training and development programs.
- Maintained a 100% compliance rate with banking regulations, resulting in zero penalties.
Assistant Hotel Manager
Landmark Group of Hotels & Resorts
Guwahati
09.2012 - 01.2017
- Roles and Responsibilities:
- Oversaw guest services operations, ensuring a high level of customer satisfaction.
- Managed a team of 45 staff members, including hiring, training, and performance management.
- Streamlined hotel operations to improve efficiency and reduce costs.
- Coordinated and managed events, ensuring successful execution and client satisfaction.
- Developed and managed budgets, ensuring financial targets were met.
- Implemented quality assurance processes to maintain high standards of service.
- Quantifiable Outcomes:
- Increased guest satisfaction scores by 30% through improved service delivery.
- Reduced operational costs by 20% through process optimization and cost-saving initiatives.
- Boosted event revenue by 25% through successful event management and client retention.
- Achieved a staff retention rate of 90% through effective management and development programs.
- Maintained a 4.5/5 rating on quality assurance audits, ensuring high standards of service.
Education
MBA - Business Administration
ICFAI University
Jaipur 04.2017 - 03.2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
Tezpur University
Tezpur, India 08.2006 - 07.2010
Skills
Project Management
Process Re-Engineering
Change Management
Stakeholder Management
Technical Expertise
Risk Management
Certification
PMP
Hobbies
Learning a new language
Problem solving activities like Chess, Puzzles, Escape rooms
Building computers, programming, participating in hackathons
Timeline
Project Implementation Consultant
KPMG Professional Services
01.2022 - 08.2023
Assistant Manager
HDFC Bank
06.2019 - 09.2021
MBA - Business Administration
ICFAI University
04.2017 - 03.2019
Assistant Hotel Manager
Landmark Group of Hotels & Resorts
09.2012 - 01.2017
Bachelor of Science - Electrical, Electronics And Communications Engineering
Tezpur University
08.2006 - 07.2010
PMP
SCRUM
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