Abhinab Roy
Greater Noida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Admiral Solutions
Gurugram
08.2019 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
Credit Specialist
American Express
Gurugram
04.2018 - 06.2019
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Advised delinquent customers on strategies for debt repayment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Credit Specialist
Encore Capital Group
Gurugram
10.2016 - 04.2018
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Explained the consequences of non-payment in a professional manner.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
Education
Bachelor of Arts - English
Shobhit University
Meerut, India05.2015
MBA - Operations Management
Narsee Monjee Institute of Management Studies
Mumbai, IndiaSkills
- Product Knowledge
- Complaint Resolution
- Inbound and Outbound Calling
- Problem-Solving Abilities
- Customer Relations
- Active Listening
Languages
Bengali, English, Hindi
First Language
Hobbies
- Singing
- Watching Football
- Playing Playstation
Timeline
Customer Service Representative
Admiral Solutions
08.2019 - Current
Credit Specialist
American Express
04.2018 - 06.2019
Credit Specialist
Encore Capital Group
10.2016 - 04.2018
Bachelor of Arts - English
Shobhit University
MBA - Operations Management
Narsee Monjee Institute of Management Studies
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