Abhinandan R Aralikatti
Bengaluru
Summary
Proven leader in Sales Operations with a robust background at Microsoft Corporation (India) Pvt. Ltd, adept in process improvement and critical thinking. Excelled in enhancing operational efficiency and customer satisfaction, showcasing exceptional analytical and team leadership skills. Achieved significant advancements in logistics and sales processes, demonstrating a strong ability to multitask and work under pressure.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SME - Sales Operations
Microsoft Corporation (India) Pvt Ltd
Bengaluru
10.2017 - Current
- Worked On Order to Cash flow cycle.
- Was part of the transition of Footprints to Cosmic tool.
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, accounting, or shipping
- Part of the pilot batch during team formation
- Hands on experience on the ORACLE R12 application with validation processing and booking of orders
- Was part of transition of Project Billing process from onshore, Worked on Billing/Invoicing process on Project
- Worked on Termination orders which requires a change as per requirements
- Profusely used and worked on salesforce
- Managed customer relations by responding promptly to inquiries, complaints, and feedback
- Prepared monthly reports on financial performance, sales forecasts, and inventory levels
- Identified areas of improvement in operational processes and procedures within the team
- Provided training sessions for new employees
- Maintained up-to-date records of all transactions related to the activities of the SME
- Resolved conflicts between stakeholders involved with activities at the SME
- Supervised teams working on projects related to development or expansion initiatives of the company
- Offered one-on-one support for team members and managers to drive continuous improvement
- Identified key performance indicators and guided team members on refining procedures to improve outcomes
- Assisted in developing and refining standard operating procedures for Healthcare and Enterprise orders, Billing, Project orders
- Advised on hiring, development and management of in-house team
- Maintained positive working relationship with fellow staff and management
- Identified areas for improvement, narrowing the focus for decision-makers in making necessary changes
- Oversaw quality control to identify inconsistencies and malfunctions
- Worked closely with human resources to support employee management and organizational planning
Data/Sales Operations Analyst
Concentrix Technologies India PVT. LTD
Bengaluru
12.2015 - 09.2017
- Managing organization’s sales territories in Salesforce (SFDC).
- Granting access to the User/Reps and territory updates to get the notification based on the characteristics of the accounts.
- Managing territory assignments & model territory hierarchy.
- Lead, Registration, Opportunity & Account Management.
- Building Rule based Coverage in IBM ILOG (ODM)- Decision Center for territory and triggering the accounts in SFDC to fetch the correct territory.
- Deployment of Territory Assignment Disputes (TAD) to Fetch correct territory as per the rule built in ODM.
- Resolving territory related issues through Cases/Tickets in Salesforce within SLA.
- Working on ORTN (Opportunity Registration Tracking Number) & ORAN (Opportunity Registration Approval Number)
- Working on Creation, Merging, Updating, Activate and Deactivation of account as per the requester.
- Loading complex data and extracting the transformed data, Merging the different accounts into one as per business requirements and approvals.
- Using DNB & UCM tool: Working on DUNS and GULT and make sure that it is assigned correctly to the accounts.
- Putting together recommendations for clients and senior managers.
- Interpreting complex financial data from a variety of accounting and operational sources.
- Carrying out research, gathering account information from various sources.
- Manipulating data in Microsoft Excel using formulas, Vlookup, Hlookup, Pivot Table, Charts etc.
Service Contract Management Executive
Infosys PVT LTD
Pune
07.2012 - 11.2015
- Creation and termination of Customer contracts as per the requester.
- Updating the customer Contact details on the contracts as per the requester.
- Renewal of customer contract\ services as per the requester.
- Making changes in IB configuration.
- Updating Product status changes in IB.
- Making changes of Install site on the contracts.
- Association and disassociation of product.
- Working closely with the customers in case of escalations.
- Providing floor support and provide training for new joinee’s.
Education
BBA - Finance And Human Resource
Anjuman Institute of Info Science And Management
Dharwad, Karnataka01-2012
Skills
- Critical thinking and problem solving
- Analytical Thinking
- Ability to Work in a Team
- Effective Time Management
- Reporting
- Ability to Work Under Pressure
- Ability to Multitask
- Customer Service
- Microsoft Office
- Team Leadership
- Experience in Leadership
- Process Analysis
- Process Improvement
- Communication Skills
Accomplishments
R&R,
Received rewards and recognition for Q2 FY19 as the best employee for stakeholder appreciation in resolving queries at Nuance India Pvt Ltd.
Appreciations,
Received appreciation in the form of mail for the dedication and commitment shown toward timeliness and client satisfaction
Best Employee,
I got Ramp, Spot and Raising Star Award for excellence of working knowledge.
Certification
- Scrum Master Certification
Timeline
SME - Sales Operations
Microsoft Corporation (India) Pvt Ltd
10.2017 - Current
Data/Sales Operations Analyst
Concentrix Technologies India PVT. LTD
12.2015 - 09.2017
Service Contract Management Executive
Infosys PVT LTD
07.2012 - 11.2015
- Scrum Master Certification
BBA - Finance And Human Resource
Anjuman Institute of Info Science And Management
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