Abhinandan Sehajpal

Dynamic Supervisor at Teleperformance with a proven track record in staff management and operations improvement. Leveraged strong leadership and strategic planning skills to enhance team efficiency and elevate customer satisfaction. Expert in coaching and mentoring, fostering a collaborative environment that drives productivity and resolves conflicts effectively.

Forward-thinking professional with 1.4 years of experience as a Customer Support Executive and over 1.5 years as a Team Leader in operations. Skilled in building strong relationships with clients and team members to enhance performance, resolve complex issues, and drive strategic improvements. Experienced in leading meetings, coaching staff, and optimizing KPIs. Proficient in Microsoft Excel and internal performance tracking tools, with a proven ability to communicate effectively across teams and with senior leadership.

• Supervised team of 15-20 staff members.
• Used Microsoft Excel to create and maintain performance tracking spreadsheets for monitoring team KPIs and operational metrics.
• Resolved product-related issues by conducting targeted consumer testing, gathering feedback, and implementing actionable improvements to enhance user experience and functionality.