Summary
Overview
Work History
Education
Skills
Watching Sci-Fi movies & Playing Cricket.
Timeline
Generic
Abhinash Choudhary

Abhinash Choudhary

Training Manager
Delhi

Summary

Team-oriented self-starter bringing 5+ years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

I'm a highly driven BCOM graduate looking for the opportunity to use my knowledge and skill set. I'll be able to help your process make a greater outcome in terms of the customer experience through better customer analytics and customer-centric experience, which drew me here initially!

Also, to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while contributing significantly to the company’s success. To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Training Manager

EBSCO India Pvt Ltd
New Delhi
  • Supervise other trainers’ work to ensure that they are carried out effectively so as to attain the organization’s goals/objectives
  • Prove administrative support to top managers of the organization
  • Conduct staff training when due to ensure enhanced performances/quality delivery
  • Handling training data and feedback
  • A routine check of training feedback and action plan to improve it
  • Scheduling: Training and Buddy trainers
  • Ensuring training policies and adherence
  • Completing tasks assigned by the manager accurately and efficiently
  • Recruiting and hiring process sourcing candidates & performing interview

Assistant Manager

NEC Corporation Pvt Ltd
08.2021 - 11.2022
  • Supervise other trainers’ work to ensure that they are carried out effectively so as to attain the organization’s goals/objectives
  • Prove administrative support to top managers of the organization
  • Conduct staff training when due to ensure enhanced performances/quality delivery
  • Handling training data and feedback
  • A routine check of training feedback and action plan to improve it
  • Scheduling: Training and Buddy trainers
  • Ensuring training policies and adherence
  • Completing tasks assigned by the manager accurately and efficiently
  • Recruiting and hiring process sourcing candidates & performing interviews.

Senior Trainer

Globiva
Gurgaon
02.2021 - 08.2021
  • Was a part of the PILOT process (CRED) Technical Process
  • Trained almost 150 agents in 3 months
  • Was taking care of Bangalore and Gurgaon training team
  • Was working as an acting assistant manager training
  • Exposure to making PPT for both training and operations
  • Designed training curriculum for this process for multiple LOBs
  • Handled a BQ Team here as well with a headcount of a minimum of 25 agents
  • Supervised, managed and trained agents on processes, key performance indicator (KPI) metric expectations, product knowledge and technology
  • Launched learning and developments (L&D) programs, enhancing team knowledge.

Trainer II

Convergys
Gurgaon
03.2018 - 02.2021
  • Worked for Comcast Process (Technical) for a year, and got promoted as a Trainer just after completing 1 year in the process
  • Primarily focused on giving refreshers or conducting sessions for BQ Team and mapping their EFFICACY
  • Also trained NHT in terms of communication and Process knowledge
  • Handled BQ Team and helped them improve their scores with various audits and sharing feedback
  • Assisted in the development of a companywide centralized training process
  • Managed a high-volume detail shop with the responsibility of exceeding customer expectations, sales and profitable goals.

Technical Support Executive

Teleperformance
Jaipur
02.2017 - 03.2018
  • Worked for Microsoft Chat Process, Hardcore Technical
  • Promoted as SME after 6 months
  • Skills Learnt: Leadership and management skills.

Customer Support Executive

Concentrix, West
Kolkata
01.2016 - 01.2017
  • Worked for Wheelz Email Process, and was nominated as NH Support within 9 months of tenure
  • Skills Learnt: Insight analysis, email formatting and etiquette, etc.

Customer Support Executive

Firstsource
Kolkata
01.2015 - 01.2016
  • Worked for TATA INDICOM PREMIUM profile
  • Moved to retention lob within 6 months
  • Skills Learnt: Negotiation, Retention, Sales funnel optimisation, etc

Education

Bachelor - Commerce

University of North Bengal
01.2012 - 04.2015

Skills

Leadership training

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Watching Sci-Fi movies & Playing Cricket.

I have a keen interest in science fiction films and enjoy exploring the imaginative concepts and futuristic settings they present. I am particularly fascinated by how these movies speculate on future technologies, societal advancements, and the impact of humanity's interaction with them. Some of my favorite sci-fi movies include 'Blade Runner,' 'The Matrix,' and 'Interstellar.'" 


I have a deep passion for the sport of cricket and enjoy both watching and playing the game. I have been actively involved in cricket for 7 years and have gained valuable teamwork, communication, and leadership skills through my participation. I have represented local clubs and got an opportunity to play at different cities and have developed a strong understanding of the game's technical aspects and strategies. Additionally, cricket has taught me the importance of discipline, sportsmanship, and perseverance." 



Timeline

Assistant Manager

NEC Corporation Pvt Ltd
08.2021 - 11.2022

Senior Trainer

Globiva
02.2021 - 08.2021

Trainer II

Convergys
03.2018 - 02.2021

Technical Support Executive

Teleperformance
02.2017 - 03.2018

Customer Support Executive

Concentrix, West
01.2016 - 01.2017

Customer Support Executive

Firstsource
01.2015 - 01.2016

Bachelor - Commerce

University of North Bengal
01.2012 - 04.2015

Training Manager

EBSCO India Pvt Ltd
Abhinash ChoudharyTraining Manager