Abhinash K
FOUNDER - BUSINESS CONSULTANT
Bengaluru,KA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
2
2
Languages
27
27
years of professional experience
Work History
Founder & Owner
Greenfront consultants
10.2016 - Current
- Centralised support business functions under one umbrella for improved accessibility and functionality
- HR shared services – centralised all activities pertaining to HR operations, Line HR, Statutory and the exit [end to end] from recruitment to salary release
- Set up the Call centre operations centrally [for customer support and order process]
- Centralised HR operations, including recruitment, line HR, statutory activities, and exit processes from recruitment to salary release
- Designed work structures and developed promotional campaign content to enhance brand awareness
- Training modules were built to support the various Functions (the working modules)
- Data entry services – various data accumulations with regards to business, data mining for analysis, dashboards and presentations built for discussions and improvement planning
Managing Director
Datakart Techsolutions Pvt Ltd
01.2010 - 09.2016
- Directed organizational operations, policies, and objectives to maximize productivity and returns.
- Design and implement marketing and sales strategies/execution
- Analyse complex scenarios and use creative problem-solving to turn challenges into profitable opportunities
- Maintained business bank accounts, payment processing, accounts payable, and accounts receivable to ensure financial accuracy and efficiency.
- Designed and implemented marketing and sales strategies to drive growth and customer engagement.
- Maintain the business bank accounts, payment processing, accounts payable and accounts receivable
- Holding daily meeting with production team and fortnightly with sales and marketing team
- Facilitated discussions with clients to secure favorable outcomes
- Call centre Operations Management: to ensure the working window is utilised and the staff management with the team support leaders
- Conducted outreach communications to engage potential clients
Sr Manager – HR OPERATIONS
MphasiS
04.2009 - 01.2010
- Led team of HR officers and analysts to execute HR operations effectively
- Central Monitoring on the Statutory compliance across all locations
- Ensuring all PF and gratuity processing is carried out within the defined timelines
- Contributions made on Automation of exit process
- Standardised templates and workflows to improve effectiveness
- Streamlined vendor management processes, defining improvements and optimizing cost utilization for organizational savings
- Developed standard evaluation sheet to assess HR helpdesk call quality and enhance customer service
- Roles & Responsibilities [Profiling, Onboarding, Verifications, Full & Final settlement, Statutory(PF, gratuity,)]
Sr Manager – On boarding and Background verification across India
MphasiS
12.2006 - 03.2009
- Heading a team of Hr officers & Analysts [20] who ensures the candidates joining us are left with a good joining experience while they move onto the respective projects
- Introduced onboarding experience surveys to gather feedback and enhance new joiner satisfaction
- Introduced on boarding experience surveys
- Launched Reference guides and submitted to all new joiners by which they would reach out to the respective departments for information/assistance post joining
- Designed joining kit to provide essential resources and information for new employees
- Developed business process management system in collaboration with Six Sigma team to streamline onboarding processes
- Actively involved in providing inputs for the payroll team as back up activities
- SAP knowledge – always played a backup in terms of employee database creations on SAP and activities being in the subset
- Outlined onboarding responsibilities for new hires, ensuring clarity in processes.
- Clarified background verification responsibilities to ensure thorough candidate assessments.
Manager - Project management (HR verticals & Training)/Community Initiatives
MphasiS
05.2005 - 11.2006
- Spearheading the projects for the HR verticals (comprising of Hire& Train, Pre process & process training, design & development, behavioural training), reporting to the HR Director
- Conducted case studies and developed improvement strategies through innovative projects to address identified gaps
- Developed BPMS (Business Process Management System) and utilized dashboards to track project outcomes and enhance process visibility
- Defined job responsibilities to enhance team performance and collaboration.
Manager - Central Quality Assurance
MphasiS
09.2003 - 04.2005
- Manager for the Central Quality assurance function for the largest Credit Card customer services inbound/outbound call centre
- Conducted client and internal reviews on quality analysis and satisfaction scores to identify areas for improvement.
- Developed black belt projects for clients in partnership with the MBB.
- Setting up black belt projects for clients if necessary, along with the MBB
- Organising Rewards & Recognition programme for the Team Leads & QAs
- Highlighted major contributions that improved operational efficiency and quality outcomes.
Center Head [PART TIME]
Junction 96
07.2000 - 08.2000
- Managed operations from initiation to implementation, gathering and analyzing customer requirements to ensure alignment with service offerings.
- Cultivated relationships with internal and external stakeholders, including account management, membership development, and high-level publicity initiatives.
- Ensured optimal resource utilization at the centre to enhance service delivery.
- Monitored membership expansion and planned service level improvements to enhance member satisfaction and engagement.
- Creating, updating & revising the requirements of the management and the customers' needs
- Consultative support – to counsel the members of the facility on the offers and ensuring the circle of excellence of the centre as widely known.
Junior Engineer[PART TIME]
JDI Solutions Pvt. Ltd.
02.2000 - 06.2000
- Facilitated the use of high-end AutoCAD to enhance design accuracy.
- Drew and captured detailed maps for various regions across the United States
- Developed knowledge about the insurance coverage for the country due to natural disasters.
- Trained team members and cross-functional teams on contour creation and precise area capture
Project Lead [PART TIME]
ICODE Software Pvt. Ltd., Koramangala
08.1999 - 01.2000
- Led project on resumes for various profiles, enhancing clarity and relevance for users
- Used licensed head-hunters website – to carry out a case study on the types of profiles
- Organized profiles into distinct sectors to streamline recruitment efforts.
- Created a standard template that the organization uses for data capture
- High level automation created to have data capture automatically – effective time management.
Education
Master - English Literature
Mysore University
A.M.E. - Aircraft Maintenance Engineering
Hindustan Aviation Academy
Bangalore01-1999
Pre-University - Electronics
H.K.E.S
Bangalore01-1996
ISCE - Indian School Certificate Examination
St. John’s High School
Bangalore01-1994
Skills
Team leadership
Strategic planning
Project management
Marketing
Community Service
To organize community initiatives for the under privilege & old age through our employee’s support, Donation campaign of various kinds, To work with under privileged children & old age home, Projects on Social responsibility for employees
TRAINING & WORKSHOPS:
Six Sigma - Green belt training for process improvement - Bangalore, Harmony - The interpersonal skills workshop, Advanced Presentation skills, Feedback mechanism workshop, Tranquil - stress management, PGL - Personal Growth Lab, undergoing an online course on HR Strategies through Susan heath field - ABOUT.com
Business Management Leader & Entrepreneur
- Business Process: setting up process/procedures for effective business Management through deep down study and analysis and suggesting changes for process improvements.
- Call center Operations/Management: running outsourcing projects in the field of customer support (inbound & outbound), Data entry/datamining
- Business Operations Management: Boosts performance Management while mitigating risk by overseeing daily policy and procedure enforcement, employee teams, and reporting metrics.
- Entrepreneurship: Identifies and seizes viable opportunities for expansion and innovation and grows them into profitable and valued enterprises with loyal customers/clients.
AREAS OF EXPERTISE
- Business Management & Development
- Strategic & Tactical Planning
- Start-Ups & Fledgling Companies
- Investments & Economics
- Cost Control & Analysis
- Team Building & Leadership
- New Business Setup
- Personnel Recruiting & Training
- Opportunity Identification
- Process Improvements & Creation
KEY ACCOMPLISHMENTS
- Greenfront consultants
- Main focus areas were Business process Alignment
- A. worked on setting up the call center for domestic clients
- B. Setting up centralized helpdesk
- C. HR shared services (from recruitment to salary release)
- D. Training
- E. Design & development
- F. Marketing
- G. Real estate services
- Datakart Techsolutions Pvt Ltd
- (Carried out 36 projects)
- Main focus areas were Project outsourcing (BPO)
- A. worked in the Finance/Banking segments (lead generation)
- B. Insurance
- C. Appointment fixing
- D. Medical records - verification/updation
- E. Data entry/data mining
HR Initiatives
- Organized Corporate football tournaments for Employees
- Was a part of the Rhythm 2006 program - active participation and judged the competitions
- Employee benefit program: Rolled out discount offers in fitness centers & Dance schools
QUALIFICATIONS:
- Additional Course:
- Diploma in Office Management: Microsoft and Windows
- CAD Design: AutoCAD R 14
- Multimedia: PhotoShop, front page and sound forge
Timeline
Founder & Owner
Greenfront consultants
10.2016 - Current
Managing Director
Datakart Techsolutions Pvt Ltd
01.2010 - 09.2016
Sr Manager – HR OPERATIONS
MphasiS
04.2009 - 01.2010
Sr Manager – On boarding and Background verification across India
MphasiS
12.2006 - 03.2009
Manager - Project management (HR verticals & Training)/Community Initiatives
MphasiS
05.2005 - 11.2006
Manager - Central Quality Assurance
MphasiS
09.2003 - 04.2005
Center Head [PART TIME]
Junction 96
07.2000 - 08.2000
Junior Engineer[PART TIME]
JDI Solutions Pvt. Ltd.
02.2000 - 06.2000
Project Lead [PART TIME]
ICODE Software Pvt. Ltd., Koramangala
08.1999 - 01.2000
ISCE - Indian School Certificate Examination
St. John’s High School
Pre-University - Electronics
H.K.E.S
A.M.E. - Aircraft Maintenance Engineering
Hindustan Aviation Academy
Master - English Literature
Mysore University