Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic
Abhinav Aditya

Abhinav Aditya

Executive Operation
Greater Noida

Summary

A BBA graduate in Marketing and Operation and entrepreneurship with more than 9 months of professional experience in an Ed-tech and customer relations firm with expertise in requirement gathering, business and gap analysis and client relationship management. An aspiring individual with a strong belief in outcome-oriented approach, continuous growth and learning, I am currently seeking a challenging and rewarding opportunity in international business and customer service to enhance my professional skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Executive Operations (Remote)

Startek
09.2023 - Current
  • Managed the day-to-day operations of a multi-million dollar organization.
  • Assist customers with technical issues or troubleshooting remotely, using remote access tools when necessary.
  • Gather and relay customer feedback and suggestions to relevant departments to improve products, services, or processes.
  • Develop and maintain a deep understanding of the company's products or services to provide accurate information and solutions to customers.
  • Implemented process improvements to streamline workflow and maximize productivity.
  • Achieved performance metrics to measure success of operations team objectives.

Founder

Entrepreneurial Ventures
10.2022 - 07.2023
  • Launched and managed two entrepreneurial ventures focused on door‑to‑door alcohol deliveries (tiPPle drinks) and web development services (webDevelopment OFC), SMM respectively.
  • Spearheaded all aspects of business operations, including business planning, marketing strategies, and client acquisition.
  • Demonstrated resilience and adaptability in the face of challenges, learning valuable lessons from these experiences.
  • Despite the challenges faced, developed essential skills in customer relationship management, marketing, and team coordination.

Customer Service Specialist

Smart Owls
09.2021 - 05.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Participated at the requirement workshop with customers to understand their current needs.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.

Education

BBA Graduation -

I.K. Gujral Punjab Technical University
08.2022

Intermediate -

Ryan International School
05.2017

Matriculation -

Central Academy
03.2015

Skills

  • Leadership
  • Networking
  • Teamwork/collaboration
  • Conflict resolution
  • Client Relationship Management
  • Search Engine optimization
  • Social Media Marketing
  • Strategic Planning and Execution
  • Cost-Reduction Strategies
  • Process Improvements
  • Profitability and Revenue Generation
  • Marketing
  • Operations Management

Certification

  • Fundamentals in Digital marketing - Google, 2021, E7CCL62SH
  • Microsoft Excel, 2021
  • Microsoft Word/PP
  • Google Analytics, 2022
  • BOI Content Creator 2023
  • Advanced Chat GPT 2023
  • SEO 2023

Websites

Timeline

Executive Operations (Remote)

Startek
09.2023 - Current

Founder

Entrepreneurial Ventures
10.2022 - 07.2023

Customer Service Specialist

Smart Owls
09.2021 - 05.2022

BBA Graduation -

I.K. Gujral Punjab Technical University

Intermediate -

Ryan International School

Matriculation -

Central Academy

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Abhinav AdityaExecutive Operation