Abhinav Agarwal

• Enhanced system performance by identifying and rectifying SAP ABAP coding issues.
• Delivered streamlined user experience via the creation of bespoke reports using SAP ABAP.
• Improved process efficiency with the design and implementation of custom interfaces in SAP systems.
• Increased data accuracy through establishment of comprehensive data validation checks within ABAP programmes.
• Managed SAP implementations for smoother transitions to new business processes.
• Implemented business requirements into functional specifications to improve workflow effectiveness.

• Lead an effective, efficient and professional team.
• Translating of OTC business requirements, high level design and master data requirements into detailed SAP design.
• Provide SAP basis support, security authorisations, user management.
• Interact, communicate and persuade all levels of organization to adopt best SAP practices and standards.
• Facilitate and lead decision making with teams as needed to ensure flawless and uninterrupted system & process services.
• Brought in a new SAP help desk support service to ensure timely business issues and tasks resolution.

• Exceeded team’s annual goal of keeping client response rates above agreed SLAs (97%).
• Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behavior and user experience.
• Developed CRM tools tracking and reporting sales operations activities.
• Oversaw the implementation of new email marketing software delivered ahead of schedule.
• Managed a team of four customer success specialists.

Key achievement: Introduced changes to the client on-boarding process that increased the client satisfaction score by 8%.

• SAP ABAP Technical consultant with more than 5 years of ABAP RICEFW experience which includes designing custom reports, interfaces, conversions, customer enhancements, smartforms, and scripts in the areas of OTC, Sales Distribution SD, Material Management MM, and Finance/Controlling modules.
• Experienced in SAP Business Intelligence SAP BI 7.0
• Good experience in ALV's Grid and List, BAPI's, BADI's, ALE, IDOC, Conversions BDC, RFC, Dialog programming.
• Experienced in Adobe print forms and ABAP OO.
• Specialized in Reports, Interfaces Inbound and Outbound, Conversions BDC and LSMW, Enhancements, and Function Modules.
• Good understanding of full life cycle implementation and involved in two full life cycle implementations and post-production support.
• Experienced in designing technical specifications by gathering information from business users.
• Experienced in ABAP/4 workbench tools, reporting, customization, conversion, and data extraction
• Excellent communication, problem solving skills, ability to work with teams effectively in a fast paced environment. Good time management skills with a record of meeting tight schedules and deadlines.