Abhinav Andhare
Jr Application support Engineer
Pune,Maharashtra
Summary
Experienced Strategic Application Support Engineer with a 2+ year track record of effectively troubleshooting and resolving application issues and performance deficiencies. Proficient in providing comprehensive support for diverse Business Intelligence (BI) applications . Committed to educating customers on proper application usage and addressing problematic behaviors within assigned software titles.
Overview
2
2
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Jr. Application Support Engineer
Xcaliber Infotech Pvt. Ltd.
Pune
01.2023 - Current
- Provided L1/L2/L3 support for mission-critical applications, ensuring 99.9% system uptime.
- Diagnosed and resolved application errors, performance bottlenecks, and infrastructure issues.
- Conducted root cause analysis ( RCA ) for recurring issues and implemented long-term fixes.
- Managed incident response, troubleshooting, and escalation through JIRA & YouTrack.
- Automated routine maintenance and monitoring tasks using SQL
- Collaborated with developers, QA, and DevOps teams to deploy application fixes and enhancements .
- Assisted in application upgrades, patches, and integrations with third-party systems.
- Created and maintained t echnical documentation, SOPs, and knowledge base articles.
- Improved application stability by identifying and resolving recurring performance issues.
- Successfully supported multiple high-impact production deployments with minimal downtime .
- Addressed technical issues and guided end users through resolution.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
Participated in high-priority incident investigations , ensuring prompt resolution of critical issues impacting system - Monitored the response times of key systems to ensure optimal performance and quick issue identification.
Contributed to the reconciliation process to maintain data consistency and accuracy across systems. - Managed the scheduling and monitoring of SQL jobs to ensure the smooth execution of automated tasks.
Played a key role in weekend production deployments , ensuring seamless updates with minimal downtime. - Managed data imports/exports between servers, ensuring accurate and timely data loads.
- Monitored and maintained various daily/weekly/monthly reports
- Worked closely with cross-functional teams, including Development, Operations, and Support, to ensure effective communication and collaboration, leading to quicker resolutions of issues.
- Actively participated in team meetings and knowledge-sharing sessions to contribute to the team's success and foster a collaborative work environment
- Collaborated with the team to implement solutions, enhancing the efficiency of issue resolution,
Education
Bachelor of Engineering in (CSE) - Computer Science & Engineering
Priyadarshini Bhagwati College of Engineering
Nagpur, Maharashtra 04.2001 - 03.2016
Skills
- Supported L1/L2/L3 for Essential Applications
- Worked closely with cross-functional teams, including Development, Operations, and Support, to ensure effective communication and collaboration, leading to quicker resolutions of issues
- Data Import and Export Management
- Participated in high-priority incident investigations, ensuring prompt resolution of critical issues impacting system performance
- Improved application stability by identifying and resolving recurring performance issues
- Standard Operating Procedures Development
- Patch Management Support
- Monitored application health using dashboards & logging tools
Collaborated with developers, QA, and DevOps teams to deploy application fixes and enhancements
- Managed incident response, troubleshooting, and escalation through YouTrack & JIRA
- Root Cause Analysis Expertise
- Performance Bottleneck Resolution
- Supported L1/L2/L3 for Essential Applications
Extra-Curricular Activities
Worked as a coordinator in the national level event 'Adhyayan' in the college
Personal Information
Hobbies:Travelling, Watching movies, Listening to songs
Timeline
Jr. Application Support Engineer
Xcaliber Infotech Pvt. Ltd.
01.2023 - Current
Bachelor of Engineering in (CSE) - Computer Science & Engineering
Priyadarshini Bhagwati College of Engineering
04.2001 - 03.2016
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