Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Abhinav Arora

New Delhi

Summary

Accomplished Senior Executive with a proven track record at Accenture, adept in leading teams to exceed KPIs through innovative process optimization and robust leadership. Expert in client relationship management and data-driven decision-making, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in cross-functional collaboration and risk management, ensuring sustained business growth.

Overview

2
2
years of professional experience

Work History

Senior Executive

Accenture
New Delhi
01.2024 - Current
  • Lead a team of 10+ customer service representatives, overseeing daily operations to ensure exceptional service delivery.
  • Act as the primary point of contact for escalated customer inquiries and complaints, resolving issues in a timely and effective manner.
  • Develop and implement strategies to enhance team performance, including ongoing coaching, training, and professional development programs.
  • Monitor customer service metrics, including response times, resolution rates, and customer satisfaction, striving to meet and exceed departmental KPIs.
  • Conduct regular performance reviews, and provide actionable feedback to employees, to ensure continuous improvement.
  • Collaborate with cross-functional teams to streamline processes, improve efficiency, and resolve recurring customer concerns.
  • Analyze customer feedback to identify trends, and recommend service improvements.

Sales Associate

Concentrix
New Delhi
11.2022 - 01.2024
  • Build and maintain strong relationships with existing and prospective clients.
  • Understand client needs, and offer tailored solutions to meet their objectives.
  • Engage with customers regularly to ensure satisfaction, and maximize retention.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Tracked sales performance metrics to identify trends in market place.
  • Track sales metrics and update CRM systems with accurate lead and customer data.
  • Provide regular reports on sales performance, including progress toward targets, sales forecasts, and insights into customer behavior.

Education

MBA - HR & Finance

Swami Vivekanand Subharti University
05-2024

BBA -

Bhartiya Vidyapeeth University
05-2019

Skills

  • Leadership and Team Development
  • Client Relationship Management
  • Process Optimization and Improvement
  • Conflict Resolution and Escalation Handling
  • Data-Driven Decision Making
  • Performance Analysis and Reporting
  • Cross-Functional Collaboration
  • Risk Management

Languages

Hindi
First Language
English
Proficient (C2)
C2

Hobbies

  • Music
  • Fitness Enthusiast
  • Travelling

Timeline

Senior Executive

Accenture
01.2024 - Current

Sales Associate

Concentrix
11.2022 - 01.2024

MBA - HR & Finance

Swami Vivekanand Subharti University

BBA -

Bhartiya Vidyapeeth University

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Abhinav Arora