Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
Timeline
Generic

Abhinav Arora

Noida

Summary

Operations and Insurance professional with 10+ years in Property & Casualty Insurance and Business Operations. Proven track record in leading teams and driving process improvements to boost operational efficiency. Expertise in developing quality control dashboards and recognized for strong communication and risk management skills in cross-functional environments.

Overview

10
10
years of professional experience

Work History

Assistant Manager – Insurance Vertical

GENPACT
Noida
08.2019 - Current
  • Directed claims operations for Financial Lines, Property & Casualty, Umbrella & Excess, and First Party Property.
  • Oversaw pension payments (temporary total disability and permanent partial disability payments), indemnity payments, expense payments, and recoveries, ensuring compliance with financial regulations and accuracy in disbursements.
  • Achieved 100% quality audits to eliminate financial leakage.
  • Managed team of over 10 associates through monthly evaluations and targeted coaching sessions.
  • Maintained SOPs, attendance tracker, leave tracker, and conducted monthly one-on-one meetings.
  • Developed leadership dashboards for monitoring operational performance metrics.
  • Successfully completed two U.S. transitions, earning a Silver Award for excellence.

Quality Compliance Analyst – Insurance Vertical

EXL Services Pvt. Ltd.
Noida
10.2017 - 08.2019
  • Handled Premium Audit processes for clients with 100% adherence to quality and timelines.
  • Led daily workload allocation and reporting while managing internal queries.
  • Served as Query Handler and Quality Analyst; received Mountain Mover and QCA awards.

Senior Process Associate – Insurance Vertical

GENPACT
Noida
04.2015 - 09.2017
  • Assisted with case study, conversion, and renewal of client insurance policies at Liberty Mutual.
  • Trained new hires on underwriting processes and best practices.
  • Contributed to internal documentation and reporting to enhance operational efficiency.
  • Received multiple awards, including Proto Star, Bronze, and Highlights for outstanding performance.

Education

B.Com -

Delhi University
01.2014

Class XII -

KDB Public School
01.2011

Class X -

Silver Line School
01.2009

Skills

  • Insurance Claims Management (TTD, PPD, Offsets, Recoveries)
  • Team Leadership & Performance Management
  • Client Communication & SLA Management
  • Quality Audits & Risk Control
  • Dashboard Creation & Excel Reporting
  • Process Transition & Training
  • MS Office, Internet Applications, Tally, Windows OS

Languages

English, Hindi, Punjabi

Hobbies and Interests

Listening to Music, Playing Snooker

Accomplishments

  • Received the Silver Award and R&R in the first production month at Genpact
  • Successfully led two U.S. transitions for insurance process setup
  • Mountain Mover Award and QCA of the Quarter – EXL Services
  • Multiple internal awards and appreciation emails from U.S. stakeholders

Timeline

Assistant Manager – Insurance Vertical

GENPACT
08.2019 - Current

Quality Compliance Analyst – Insurance Vertical

EXL Services Pvt. Ltd.
10.2017 - 08.2019

Senior Process Associate – Insurance Vertical

GENPACT
04.2015 - 09.2017

B.Com -

Delhi University

Class XII -

KDB Public School

Class X -

Silver Line School

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Abhinav Arora