Abhinav Banerjee

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Implemented new working processes to deliver multiple improvements.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Adhered to rigorous standards for customer service, merchandising and operational safety.
• Initiated timely response to emails, voicemails and written correspondence.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Led team of 12 members while providing exceptional customer service.

• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Adding to the Representative responsibilities - Offering the real time support to the new representative additions in the team - Offering Floor Support | Working in coordination with the Work Force Management Team for High Volume Queues
  
• Building the skills for Small Business and Corporate business queues
  
• Winner of Red Brick Road Contest among 5 Different Departments based in Ahmedabad and Pune.
  
• Visited Vodafone UK Head Quarters in Newbury, London

• Joined as a Customer Service Executive.
• Handled UK customers for a Global E-Commerce Company.
• Job role was to resolve the Customer issues and Grievances via chat and email.
• Was promoted to Senior Customer Service Executive.
• After this was promoted as a Process Specialist and used to give On Job training/Mentoring the new trainees.

• Joined as a Sales Associate. I used to work for the Auto Sales Industry
• New Car Sales and Insurance Lead Generation for our US clients.
• Was promoted to the role of Trainer and Senior Quality Analyst after 6 months.
• Handled the Training for the new joiners in the Company.
• Also handled the Quality of the calls taken by the Advisors.
• Handled a team of 5 QA's.

Started my career with Axiom BPM Services as a Sales Associate. My job profile over here was to generate leads for the Auto Industry New Car Sales and Insurance for our US clients. Apart from that, I also worked for the Debt Management Process for US customers.