Abhinav Bhardwaj

Successfully managed and executed project transition from previous to current organization while adhering to compliance policies.

• Streamlined incident management procedures with development of clear guidelines and standardized workflows.
• Led and managed high-priority Security and Privacy Incidents for Bing, Ads, and MSN services, ensuring quick resolution to mitigate vulnerabilities and risks; reduced potential security breaches by 40%.
• Increased visibility of major incidents through preparation of comprehensive reports for senior leadership review.
• Managed escalations effectively by collaborating with both internal teams and external vendors as needed.
• Conducted initial Problem Management assessment on all Major/ Critical Incidents and followed up with respective incident owners to conduct Root Cause Analysis (RCA).
• Identified and promptly addressed network issues, collaborating with network team to drive resolution, resulting in enhanced network stability and improved operational efficiency.
• Pioneered training process for new team of engineers, ensuring their readiness to assume project's responsibilities within short period.

• Administered short-term project from end to end, working on data-migration for Datacenter Stage Gate SharePoint library.
• Developed technical documentation for seamless communication of complex engineering concepts among team members and stakeholders.
• Acquired comprehensive knowledge of Datacenter Stage Gate process through direct collaboration with Client, facilitating seamless knowledge transfer to high performing team of engineers.
• Mentored team to successfully develop automation workflow for gathering Stage Gate data from respective owner and complete Datacenter Stage gate process lifecycle in Sharepoint list.

• Boosted customer satisfaction levels by ensuring timely and effective responses to major incidents.
• Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
• Escalated and drove Networking, Security and Privacy Incidents on Bing, Ads and MSN services with high priority and quick resolution to avoid any open vulnerabilities or risks.
• Collaborated with cross-functional teams for faster incident resolution and improved service quality.
• Prepared and presented Project SLA reports as per weekly and monthly basis.