Abhinav Bhuyan

1. To monitor continuously the networks of the hotels and properties to ensure that the networks are stable and running 24/7.

2. Tracking important details of the Hotel network such as device health, bandwidth, latency , traffic.

3. To bring the site of the hotel back up and running in case of any discrepancies in the network and performance degradations.

4. Also to identify any outages in the area, device failure via monitoring tools and also checking with the ISP on a case by case basis.

5. Checking on incidents using Ruckus ZoneDirector for monitoring the wireless access points in case they are offline, and also checking its uptime and device health.

6. Escalating high-priority alerts and cases based on their severity and its impact on the service.

7. Creating tickets for the incidents using Zoho and ServiceNow, with all the details and mentioning all the troubleshooting steps taken.

8. Assigning the tickets to the relevant team members, and following up on the case accordingly.

9. Keeping the status of the ticket open until proper resolution, and updating them whenever necessary.

10. Monitor and manage the switches, routers, access points, wireless controllers, and hardware that are specific to the hotel using Cisco Meraki, Ruckus Zone Director, Omada, and Cloudtrax.

11. Troubleshooting with the hotel staff and guiding them to perform the steps required to make that devices go back online. Working closely with the hotel staff and troublshooting for the different Gateways such as Nomadix, Cisco MX 84, MX 100, RGNets, TpLink, and Edge router.

12. Also creating SOWs (Scope of Work) required for RMA of the faulty devices, such as switches, access points, and hotel-specific hardware, and getting approval from the manager.

13. Updating the Parity app (network monitoring app) daily, and making changes to it according to the upcoming alerts and incidents.

14. Using SharePoint to access and update the documents with new monitoring related to different properties, and to check for the GW, configuration records, and equipment used by the property.

15. Using Microsoft Teams to communicate with the support team and senior staff of the company to discuss the issues.

16. To coordinate escalations with the higher-tier network engineers and troubleshoot the incidents.

17. Monitoring over Outlook to check for email alerts of different properties and responding to the same and troubleshooting on it accordingly. Also checking with the ISP for updates regarding the cases and communicating with different vendors.

1. To work with different customers and assisting them in troubleshooting with their specific problems .