
Experience in managing end to end operational processes with a focus on cost reduction, quality and productivity improvement and service level enhancements.
· Drove an adoption of Lean supply chain methodologies down the Inbound leadership structure to realize cost improvements, which resulted in TPH improvement by 21.7% YOY
· Implemented targeted RSR and optimized cube usage which improved ETIL rates by 18.8% and ESTPL rates by 7% (despite 4% fullness)
Increased transfer-in decant capacity by 12% through process optimization and CPH improvements, successfully managing a 20% volume surge during weeks 14-23.
Conducted site cube analysis comparing GasTank projections with actual fullness, eliminating 56k cubic feet (0.7%) to optimize volume placement accuracy.
· Led strategic cube conversion of 82.5k cubic feet, transforming unsellable space to active storage (SAP, PT/HV/LD bins) to support increased network volume demands
Spearheaded site-wide recycling initiatives, achieving 100% compliance across all 7 MSRS categories, establishing YOO1 as the only fully compliant CACF site in Q1/Q2 2025.
· Cultivated a high-performance leadership team through consistent mentoring, skill-building, which resulted in 6 significant promotions (four T4 to L5 and two L5 to L6).
● Acted as IB SOM for planning and executing Prime 2023 with IB processing 1.41M units in June’23 at 105% to OP (1.05M Vendor volume, 0.35M TI volume).
● Acted as OB SOM for planning and executing Peak 2023 (Week 50 2023 to Week 03 2024) with OB processing 930K units at 104.9% to OP (-16.3% YoY reduction in hours and 10% gain in TPH)
● Led VNA to Rainbow conversion project responding to 18% Transfer-In volume increase, expanding Rainbow capacity from 3.1% to 8.2% (+63,000 cubic feet), increasing bin availability by 62%.
● Partnered with ROC/IPEX and S&OP to establish night/weekend carrier appointments, resolving freight processing constraints and reducing offsite and onsite backlogs by 16% and 36% respectively in Q4 vs Q3
● as As site ACCOM poc, transitioned associates to direct/value-added indirect roles. Achieved 72 case closures, including 9 long-term (6+ months) accommodations, redirected 6.8k monthly hours back to operations, and generated $1.3M in savings.
● Led 40+ Safety Round-tables as operations Safety POC, engaging 1,150+ associates, achieving 92% closure rate on 52 improvements, elevating YOO1 to top 5 CACF safety ranking in early 2023.
· Comprehensively analyzed the Each receive metric, redesigned the layout, which resulted in unknown idle time reduction by 36% and boosted productivity rates by 10 UPH[CA1] )
· Devised a structured and comprehensive onboarding framework/program to effectively accelerate new leaders’ proficiency in Amazon standards and processes, leading to its adoption across the network and YYZ9’s launch)
· Optimized inbound operations through additional Z4 trans-out loads and enhanced pallet audit processes, achieving 67% reduction in IB IOL, 31% decrease in Trans-shipment IOL, and 9% improvement in pallet adjustment accuracy through 6.62% increased audit completion rate.
1. Seasonal T3
Successfully managed dual IB/OB operations during critical pre-peak period, reducing inbound trailer backlog from 30+ to 3 through strategic labor sharing and multi-role coverage. Achieved record outbound processing (12,610 units, 115% to plan) while saving 132 labor hours, establishing efficient cross-functional workflow
Redesigned the HOV heavy handling process during the Prime surge (2-2.5k units, 10% volume vs. normal 1-2%), utilizing underutilized GW stations for palletized processing. This reduced pick time by 4-5 minutes per item, eliminated PIT-pedestrian risks, and prevented conveyor congestion, becoming standard practice across all shifts.
2. Quality PG
Led comprehensive associate coaching program as part of CACF pilot for process guide, creating standardized shift handover process and risk reporting template, and establishing sustainable inventory accuracy improvements.
3. Ambassador
Successfully onboarded and certified 30 associates (16% of site headcount) in PIT operations with 100% training compliance, ensuring operational readiness for peak 2016.
· Worked at 4 Over super trade printing services as middle guillotine operator and print layout designer
· Communicated with management and shipping for specially requested customer pick-up jobs
· Tasked with ensuring that same day, rush and UPS jobs are cut in time to be ready for shipping and delivery