Abhinav Chandola
Summary
Valuable member of the Digital Business team, significantly contributing to the growth of online insurance business via diverse online channels/partners like brokers, corporate agents, and web aggregators. Provide scalable recommendations on the purchasing process and best practices to marketing teams and insurance leadership. Demonstrated proficiency in identifying business opportunities, P&L management, business negotiation. Skilled in cross-functional management to ensure prompt implementation of go-to-market strategies, new product launches, and optimized Buying experiences.
Overview
11
11
years of professional experience
Work History
Senior Manager:Direct Business
Niva Bupa Health Insurance
04.2023 - Current
- Developing and executing direct-to-customer strategies to increase target audiences and drive brand growth with annual business impact of 50 Cr
- Initiated two new business lines (NRI & Travel insurance) & re-vamped product journey with Minimum Clicks to minimize Drop outs with 40% incremental Business Impact
- Overseeing website performance and user experience, making data driven decisions to improve conversion rates, customer retention & overall online sales(Group & Retail)
- Conducting Market research to identify customer trends, competitive landscape & growth opportunities.
- Enhanced customer satisfaction on website by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
- Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Deputy Manager: Business Development
Max Life Insurance
01.2021 - 04.2023
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Managed 10 Major accounts Pan India to upsell & cross sell opportunities via assisted or guided mode with Business Impact of 40cr annually
- Implemented Majors to Eliminate Business Leakage, resulting in 15% boost in customer retention
- Identified new business opportunities & initiated 3 New Business Lines (B2B & B2C)with annual sales increment of 15Cr
- Initialed two new Business line (B2B2B & D2C) to enhance existing Business Figures with 40% Business Impact
- Proven expertise in implementing frictionless Buying Journey, New Products for B2B & B2C channels to drive Digital Business with business impact of 45Cr annually.
Area Manager: Strategic Alliances & Partnerships
Bajaj Allianz Life Insurance
05.2018 - 01.2021
- Managed Existing/New digital sales partnerships of web aggregators, digital brokers, NBFCs, Banks (Foreign & National)
- Developed & end to end management of key accounts such as Bank of Bahrain& Kuwait, Paytm Insurance, Home Credit India, Renewbuy etc
- Devised digital strategy for the channel to deliver discontinuous growth for the Digital Sales vertical for Foreign Banks- 5Cr in 8 Months
- Identified & implemented interventions on strategic levers identified to overdeliver business plan
- Proven track record in building Strategic alliances with ecommerce firms for Retail Life insurance distribution through website, mobile site & apps with 8Cr annual business attraction.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed and implemented strategies to improve customer service and increase sales.
- Oversaw budget planning, strategy development, community outreach for organization.
PLC Engineer
Rising Edge Automations
03.2014 - 01.2016
- Managed Key account (Moserbear)- Developing PLC circuits for efficient working of assembly line
- Slashed glitches by 20% and increased productivity by 15%
- Programmed few New PLC circuits for further reducing inter assembly glitches.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Participated in formal internal design reviews of proposed products and components.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Developed cost estimates and project specifications for proposals.
Education
MBA - Digital marketing & Social Media Analytics
IIM Lucknow
Lucknow, India05.2023
MBA - Marketing & Business Analytics
ICFAI Business School, Hyderabad
Hyderabad, India02.2018
B.Tech - Electronics & Communication
G.L Bajaj Institute of Technology & Management, Gr. Noida
Greater Noida, India03.2014
Skills
- Business Development
- Project Management
- P&L Optimization
- Strategic Planning
- Cross-functional Team Coordination
- Key Account Management
- Business Strategy
Accomplishments
- Rising Star: for developing Online Business of 50Cr annually
- Recognized for achieving Frictionless and quality business for New Age Ecommerce partnerships (Pan India)
Timeline
Senior Manager:Direct Business
Niva Bupa Health Insurance
04.2023 - Current
Deputy Manager: Business Development
Max Life Insurance
01.2021 - 04.2023
Area Manager: Strategic Alliances & Partnerships
Bajaj Allianz Life Insurance
05.2018 - 01.2021
PLC Engineer
Rising Edge Automations
03.2014 - 01.2016
MBA - Digital marketing & Social Media Analytics
IIM Lucknow
MBA - Marketing & Business Analytics
ICFAI Business School, Hyderabad
B.Tech - Electronics & Communication
G.L Bajaj Institute of Technology & Management, Gr. Noida
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