ABHINAV DIXIT
Program Manager
Noida,UTTAR PRADESH
Summary
A talented and professional individual with a deep understanding of the industry, known for being a knowledgeable leader and dedicated problem solver. Possessing over 9 years of valuable expertise, committed to driving company objectives forward. Unparalleled attention to detail and extensive experience in coordinating projects, programs, and implementing improvements.
Overview
1824
1824
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Program Manager
Tata Consultancy Services Ltd.
Noida
01.202 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Successful handled transfer of more than 10 products from the client and responsible for staffing, meeting transfer check list, ensuring product transfer is successful concluded by the client.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed and maintained logistics workflows, procedures and reports.
- Built teams to address project goals and objectives for multiple projects.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Interacted with customers and clients to identify business needs and requirements.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Coached team members on productivity strategies to accomplish challenging goals.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Devised creative solutions to critical customer and user needs.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Looking for potential opportunities in the project to promote growth mindset
Scrum Master / Senior Quality Analyst
IBM India Pvt Ltd.
Noida
11.2020 - 12.2021
- The project involves developing and testing web features for the Government of Denmark's Taxation Portal, focusing on code enhancements and customizations.
- Responsible for delivering high-quality results, meeting client expectations, and leading feature development.
- Worked as Scrum Master, and Senior Quality Analyst, collaborating with automation, technology, and external teams for timely delivery.
- Led change management, driving agile adoption, coordinating dependencies, and analyzing team KPIs.
- Managed multiple projects, providing test estimations, schedules, and ensuring quality delivery.
- Proposed automating test scripts with Python (POC).
- Engaged with stakeholders to clarify requirements, negotiated with teams on features and schedules, and contributed to architecture analysis and technology evaluation.
- Prepared test plans, cases, and participated in UAT to ensure issue resolution.
IT Configuration Data Consultant / Scrum Master
IBM India Pvt Ltd.
08.2017 - 11.2020
- The project involves developing and testing web features for IBM's Procurement Portal, including code enhancements and customizations.
- Worked as both IT Configuration Data Consultant and Quality Analyst.
- Acted as Scrum Master for a 5-member team, leading Scrum ceremonies, coordinating deliverables, and resolving blockers.
- SPOC for IBM database configuration across Americas, EMEA, and APAC.
- Developed interactive dashboards in Qlik Sense for KPI analysis.
- As QA, prepared test plans, estimates, and test cases, and managed defect tracking in RQM/RTC. Utilized SOAP UI for B2B services and Selenium for automation scripts. Participated in UAT to ensure timely issue resolution.
Data Specialist | Base SAS Developer
IBM India Pvt Ltd.
Bengaluru
11.2016 - 08.2017
- The project involves processing raw data, extracting insights, and developing dashboards for 16 global metrics across regions.
- Gathered data requirements and established lineage to create a logical data flow through mining and restructuring raw datasets.
- Used SAS EG for data structuring and cleaning.
- Delivered interactive dashboards for 16 global metrics across regions using SAS VA.
- Developed and maintained SAS code for ad hoc reporting and ongoing support.
- Developed DI jobs using SAS DI and improved data accuracy with validation processes.
- Fostered team collaboration and maintained strict confidentiality with sensitive data.
Associate System Engineer
IBM India Pvt Ltd.
Gurgaon
03.2015 - 11.2016
- The project involves developing and testing new and existing web features for Belgium's Customs & Excise framework, focusing on code enhancements and customizations.
- Responsibilities include ensuring high-quality deliverables, meeting client expectations, and leading feature development.
- Led bug fixing and supported Proof of Concept (PoC) creation.
- Prepared test plans, estimates, and test cases, and participated in UAT to identify and resolve issues.
Education
Post-Graduate Certificate - General Management
Indian Institute of Management (IIM)
Indore, India 12.2021 - 04.2024
M.Tech - Wireless Communication
Amity School of Engineering And Technology
Noida, India 08.2012 - 06.2014
B.Tech - Electrical, Electronics And Communications Engineering
CET IILM AHL
Greater Noida, India 08.2007 - 06.2011
Skills
Strategic thinking
Stakeholder Management
Cross Functional Supervision
People Management
Project Scope and Execution
Risk Identification & Mitigation
Hiring/ Training/ Mentoring
Python
SQL
PowerBI
JIRA
Customer interaction
Certification
Certified ISTQB Tester, 16
Graduation Projects
GSM RF Design and Optimization, Uninor
- The project involves assigning of frequency channels to different GSM sites in order to avoid Interference and deliver quality services to the customers by analyzing the KPI’s on regular basis.
Academic Publications
- Smart Solution for Optimized Mass Customization Process in Smart Phone Industry, Eurasia Research, https://www.grdspublishing.org/index.php/people/article/view/2052, The paper aims to explain use of Mass Customization in Smart Phone Industry.
- Comparative analysis of COIFLET and DAUBECHIES wavelets using global threshold for image de-noising, International Journal of Advance Engineering and Technology (IJAET), 22311963, 6, 5, 2247-2252, http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.668.2424&rep=rep1&type=pdf, The paper aims to compare the efficiencies of two most efficient and effective Image De-Noising Filters COIFLET and DAUBECHIES.
Timeline
Post-Graduate Certificate - General Management
Indian Institute of Management (IIM)
12.2021 - 04.2024
Scrum Master / Senior Quality Analyst
IBM India Pvt Ltd.
11.2020 - 12.2021
IT Configuration Data Consultant / Scrum Master
IBM India Pvt Ltd.
08.2017 - 11.2020
Data Specialist | Base SAS Developer
IBM India Pvt Ltd.
11.2016 - 08.2017
Associate System Engineer
IBM India Pvt Ltd.
03.2015 - 11.2016
M.Tech - Wireless Communication
Amity School of Engineering And Technology
08.2012 - 06.2014
B.Tech - Electrical, Electronics And Communications Engineering
CET IILM AHL
08.2007 - 06.2011
Program Manager
Tata Consultancy Services Ltd.
01.202 - Current
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Vinit SinghalVinit Singhal
SW Test Specialist at Amdocs IndiaSW Test Specialist at Amdocs India