ABHINAV DWIVEDI

The role involves direct communication with clients, 3rd parties (such as tracking solution providers and agencies) and internal departments and development teams. Managing our existing client accounts and offering our existing partners new possibilities in order to keep them satisfied on a long term basis. Monitoring client activity, analyse performance, identifying areas of improvement and recommend ways to increase revenues.

Building a long term trusted relationship with our partners is one of your main tasks.

Key Responsibilities:

• • Provide consistent, high quality support to relevant parts of the Group (India, SE Asia, Australia, Brazil, Poland and UK).
• • Mobile tracking integration with the clients directly and with the third party tracking providers like Appsflyer, Adjust, Branch, Singular, Hasoffers etc.
• • Product feed Configuration
• • Closely work with the technical team on project initiating, project reviews and project testing.
• • Investigating tracking issues and testing new implementations.
• • Conduct training sessions to internal team members to enhance their technical product/system knowledge.
• • Managing Direct/Indirect CPI/CPA/CPT/CPR Campaigns.
• • Digital marketing using various tools, CPI-CPM-CPE-CPA, B2B, Business Development and Customer Relationship Management

In-Life Upgrades and Retention:

My job was to retain the customers who are in the middle of the contract and they are looking to cancel the service with Vodafone. Being a sales campaign it was required to upgrade the customers with new contract and prevent them from leaving Vodafone.

SMB(Small Business) Saves:

Being in a pure retention and saves campaign we were required to prevent our business customers from leaving Vodafone.It was required to use soft skills and communications

skills over chat to calm down the customer and helping them with the best available offers and promotions with Vodafone.

SME(Subject matter expert) for SMB Saves :

Was required to support the team, get performance bumped up, maintaining scores, managing breaks and coordinating with different teams to support the process and run it

smoothly. In absence of manager was required to manage entire process.

Recruitment for SMB Saves:

Helping foor manager and senior management to recruit new candidates for the camping. Candidates were selected from within in the organization and few from outside the organisation via job portals. My job was identify the correct candidates and evaluate them in interview with help of my manager.

Technical Support:

Helping UK mobile customer's with there technical issues they are having with there mobile services. We were require to perform Level 1 and 2 diagoniatics for the customers via telephonic conversation.

Assisted customers in navigating the company's website and online services.

Identified customer needs and communicated benefits of products and services.

Developed a comprehensive understanding of the products and services offered, allowing for more effective sales pitches.

Responsible for educating new customers and assisting existing customers with the product.

To achieve the required goals and targets set by the organisation and client for the product.

Being an online sales representative, have to achieve the target set by supervisor along with maintaining the quality for the services.

Achievements at Etech:

2013

November - Runner Up(Learn Flow)

December - Top Performer(Learn Flow)

2014

January- Most Improved(Learn Flow)

February - Top Performer(Go Flow)

March - Runner Up(Go Flow)

May - Top Performer(Learn Flow)

June - Runner Up(Learn Flow)

July - Top Performer(Learn Flow)

August - Top Performer(Learn Flow)

September - Top Performer(Learn Flow)

November - Runner Up(Learn Flow)

December - Top Performer(Learn Flow)

2015

January - Runner Up(Learn Flow)

February - Top Performer(Learn Flow)

March - Top Performer(Learn Flow)

April - Top Performer(Learn Flow)

May - Top Performer(Learn Flow)

2016

January - Best Quality(Learn Flow) and 1st Runner Up(Learn Flow)

March - Best Quality(Learn Flow) and 2nd Runner Up(Learn Flow)

April - 2nd Runner Up(Learn Flow)

May - Best Quality(Learn Flow) and Top Performer(Learn Flow)

June - 1st Runner Up(Learn Flow)