ABHINAV GAIKWAD

As a Data Analyst at MasterCard, I play a key role in optimizing data-driven decision-making by leveraging advanced tools such as Tableau, Alteryx, Excel, MySQL, and BMC Remedy. My responsibilities include data analysis, visualization, and process optimization to improve business performance and customer onboarding workflows.

• Tableau Expertise:

Designed and maintained interactive dashboards that visualize KPIs related to customer onboarding, compliance checks, and service provider processes, enhancing transparency and performance monitoring.

Developed custom reports and dashboards for different stakeholders, tailoring visualizations to meet specific business needs, resulting in more efficient communication and decision-making. Implemented advanced Tableau features such as calculated fields, parameter controls, filters, and drill-down functionalities to provide deeper insights into complex data. Integrated data from multiple sources into Tableau to create consolidated reports, improving the accuracy and comprehensiveness of data visualizations. Monitored and updated dashboards regularly to reflect the most current data, ensuring decision-makers have access to real-time insights. Created automated dashboard refresh schedules, reducing manual intervention and ensuring up-to-date performance metrics.

• Data Analysis & Automation: Leveraged Alteryx for data preparation, blending, and performing advanced analytics, significantly reducing manual effort and enhancing process efficiency. Conducted in-depth analysis using Excel and MySQL, providing actionable insights to drive strategic decisions across multiple business units.
• BMC Remedy Tool: Managed service requests and incident resolutions through BMC Remedy, ensuring compliance with internal protocols and providing effective customer support.
• Collaborated with cross-functional teams, ensuring that data insights directly impact business strategies, improve customer satisfaction, and streamline operations. Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
• Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
• Identified operational efficiency opportunities to support long-term growth plans.

As a Data Analyst at MasterCard, I play a key role in optimizing data-driven decision-making by leveraging advanced tools such as Tableau, Alteryx, Excel, MySQL, and BMC Remedy. My responsibilities include data analysis, visualization, and process optimization to improve business performance and customer onboarding workflows.

• Tableau Expertise:

Designed and maintained interactive dashboards that visualize KPIs related to customer onboarding, compliance checks, and service provider processes, enhancing transparency and performance monitoring.

Developed custom reports and dashboards for different stakeholders, tailoring visualizations to meet specific business needs, resulting in more efficient communication and decision-making. Implemented advanced Tableau features such as calculated fields, parameter controls, filters, and drill-down functionalities to provide deeper insights into complex data. Integrated data from multiple sources into Tableau to create consolidated reports, improving the accuracy and comprehensiveness of data visualizations. Monitored and updated dashboards regularly to reflect the most current data, ensuring decision-makers have access to real-time insights. Created automated dashboard refresh schedules, reducing manual intervention and ensuring up-to-date performance metrics.

• Data Analysis & Automation: Leveraged Alteryx for data preparation, blending, and performing advanced analytics, significantly reducing manual effort and enhancing process efficiency. Conducted in-depth analysis using Excel and MySQL, providing actionable insights to drive strategic decisions across multiple business units.
• BMC Remedy Tool: Managed service requests and incident resolutions through BMC Remedy, ensuring compliance with internal protocols and providing effective customer support.
• Collaborated with cross-functional teams, ensuring that data insights directly impact business strategies, improve customer satisfaction, and streamline operations. Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
• Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
• Identified operational efficiency opportunities to support long-term growth plans.

During my tenure at Eclerx Services Limited, I was responsible for managing and streamlining compliance-related activities, including Anti-Money Laundering (AML), Know Your Customer (KYC), and Client On-Boarding (COB). I utilized data analysis tools such as Tableau and Excel to improve process efficiency and deliver key insights.

• Tableau & Data Visualization: Developed and maintained Tableau dashboards to visualize compliance metrics, KYC review statuses, and AML checks, enabling the management to monitor performance and compliance in real-time.
  Created customized Tableau reports to highlight key compliance indicators, improving the transparency and decision-making process in client onboarding and KYC reviews.
• Excel & Data Analysis: Leveraged Excel for in-depth analysis of client data, generating actionable insights that supported AML investigations and compliance reviews.
  Utilized advanced Excel functions like pivot tables, VLOOKUP, and macros to automate data handling and reporting processes, significantly reducing manual work.
  Conducted data reconciliation and ensured accuracy in compliance documentation, utilizing Excel-based models to streamline the review process.
• AML & KYC Compliance: Managed client onboarding for public-listed companies, financial institutions, and other high-risk entities by collecting, validating, and verifying KYC documentation.
  Conducted periodic reviews of low and medium-risk clients, ensuring compliance with AML regulations across US, EMEA, and LATAM jurisdictions.
  Identified opportunities for process improvement and applied data-driven strategies to enhance compliance workflows and ensure adherence to global standards.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.