Abhinav Gautam
Student
New Delhi
Summary
Conscientious Customer Support Associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
KCG Academy
01.2024 - 10.2024
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Physical Science With Chemistry
Dyal Singh College (University Of Delhi)
Delhi, India 04.2001 -
Skills
Customer service
Problem-solving abilities
Active listening
Call management
Online chat support
Remote support
Problem-solving
Timeline
Customer Service Associate
KCG Academy
01.2024 - 10.2024
Bachelor of Science - Physical Science With Chemistry
Dyal Singh College (University Of Delhi)
04.2001 -