Abhinav George Shaji
London
Summary
Dynamic and results-oriented professional with a robust background in hospitality, customer service, and business management. Proven expertise as a front-of-house team member and supervisor at Market Halls, Urban Pubs, and Bars, consistently delivering exceptional customer service while effectively managing cash transactions and fostering a welcoming atmosphere for guests. Recognized for quick learning abilities and strong communication skills, adept at thriving in high-pressure environments. Committed to leveraging practical experience and a passion for enhancing guest experiences to drive organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Urban Pubs and Bars
St. Pauls, UK
11.2023 - Current
- Supervise daily operations to ensure high service standards, smooth workflow and excellent customer experience.
- Train and mentor staff, fostering a collaborative work environment and enhance overall team efficiency.
- Manage inventory levels, monitor stock usage and implement cost-effective strategies to optimize profitability
Front of House
Market Halls
UK
04.2023 - 11.2023
- Delivered exceptional customer service by managed orders, addressed inquiries and ensured a welcoming dining experience.
- Collaborated with staff to streamline operations, maintain service flow and uphold quality standards during peak hours.
Recruitment Consultant
go Plus My Tuition App
India
03.2022 - 12.2022
- Sourced and screened potential candidates through various channels, including job portals, social media and internal databases.
- Conducted initial interviews to assess candidate qualifications, cultural fit and role suitability.
- Collaborated with hiring managers to define role requirements and streamline the recruitment process.
- Managed the end-to-end hiring cycle, from posting job ads to negotiating offers and ensuring a smooth onboarding experience.
Assistant HR
Parayil Furniture and Co
India
12.2021 - 03.2022
- Coordinated recruitment efforts by screening resumes, scheduling interviews and updated candidate tracking systems.
- Led employee onboarding by managing documentation, organized induction sessions and supported initial training activities.
- Maintained accurate HR records, including attendance, leave and payroll data to ensure timely updates and compliance.
- Implemented company HR policies and supported enforcement of labor regulations and workplace standards.
- Liaised between staff and management to address employee concerns, resolve issues and ensure smooth HR operations.
Education
Master’s - International Business Management
University of Greenwich
01.2024
Skills
- Customer Service Excellence: Proven ability to provide exceptional customer service in fast-paced environments like Market Halls and Urban Pubs and Bars
- Team Leadership & Supervision: Experience in supervising and supporting waitstaff to ensure high service standards are met
- Cash Handling & Transactions: Proficient in handling cash and managing transactions
- Problem-Solving: Proven track record in problem-solving and collaboration
- Inventory Management: Experience assisting with managing inventory
- Training & Development: Capable of training new team members
- Health & Safety Compliance: Ensures compliance with health and safety regulations
- Business Development: Experienced in identifying new business opportunities, building client relationships, and negotiating contracts from your time at Parayil Furniture and Co
Certification
- Recruitment and Selection Process
- Human Resources: Managing Employee Problems
- HR Foundations
- Project Management Foundations
Languages
English
Advanced (C1)
Timeline
Supervisor
Urban Pubs and Bars
11.2023 - Current
Front of House
Market Halls
04.2023 - 11.2023
Recruitment Consultant
go Plus My Tuition App
03.2022 - 12.2022
Assistant HR
Parayil Furniture and Co
12.2021 - 03.2022
Master’s - International Business Management
University of Greenwich