ABHINAV GHOSH
Project Manager
Bengaluru,Karnataka
Summary
- Customer-focused Senior Project Manager with over 12 years of experience in Project Management, Business Solutions, Consultancy, Business Development, and Pre-sales.
- Demonstrated success in providing strategic IT leadership, managing projects from inception to delivery, exceeding client expectations, and ensuring timely and budgeted project completion.
- Proven expertise in program planning, resource management, stakeholder engagement, and developing strategies aligned with corporate goals.
- Skilled in Technology, Change & Process Consulting, Business Analysis, and Market Research, with a strong reputation for leading high-performance teams, building client relationships, and delivering cost-effective technology solutions.
- Recognized for achievements, including promotions, multiple awards, and accolades for team leadership, customer satisfaction, and project excellence.
- Certified in agile methodology with a solid grasp of project management tools.
- A seasoned professional offering credible technical leadership and experience managing complex projects in dynamic business environments.
Overview
12
12
years of professional experience
5
5
Certification
3
3
Languages
4
4
years of post-secondary education
Work History
Senior Project Manager
Dell Technologies
Bengaluru
08.2019 - Current
- Evaluated performance metrics for ongoing projects in order to assess progress towards goals.
- Created detailed reports on project status, issues, risks and opportunities.
- Collaborated with stakeholders to develop realistic expectations for deliverables.
- Ensured compliance with relevant regulations during all stages of a project's lifecycle.
- Negotiated contracts with third-party vendors when necessary.
- Monitored progress of projects against established timelines and budgets.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Provided training sessions to staff on new processes or systems related to projects.
- Resolved conflicts between team members in order to maintain productivity levels.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
- Implemented process improvement initiatives aimed at increasing efficiency within the organization.
- Conducted post-project evaluations in order to assess effectiveness of strategies employed.
- Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
- Managed changes to project scope, project schedule, and project costs using appropriate verification techniques.
- Directed portfolio management activities and strategic alignment of project goals.
- Acted as a mentor to junior project managers and other staff.
- Oversaw quality control throughout the project life cycle to ensure deliverables met or exceeded expectations.
- Conducted project post-mortems and created a recommendations report to identify successful and unsuccessful project elements.
SME / Implementation Lead & Pre-Sales GCM / ADM /ASM
Hewlett Packard Enterprise
08.2012 - 08.2019
- Entrusted with the responsibility of managing and meeting requirements and expectations in large-scale transformation projects to drive business improvements and served as SPOC for the Customer
- Analyze & define scopes of client's needs & provide best solutions including finalizing project requirements
- Prоvidеd guidance аnd advisement tо the Customer for the related processes
- Managed a portfolio аnd асt аѕ a liaison bеtwееn Business Teams аnd IT Teams tо ensure thаt thе business requirements аrе complete tо meet thе proposed solutions
- Worked with IT leads tо defining аnd managing business processes аnd technology roadmaps in support оf long-term divisional strategies
- Led the Delivery Team and resources for assigned accounts; ensured the cost of delivery and total customer experience
- Liaised with the Customers for service support process; recommended enhancement and changes to the customer’s IT environment
- Identified upsell opportunities and growth areas within the customer environment
- Formulated Account Support Plan as per the SLA; obtained DCIM and conceptualized DC Inventory Workbook for new and existing customers; defined and rolled-out service delivery instructions (SDIs); updated and managed delivery costs at the contract level
- As Project Manager, executed delivery management operations for HCL / Unilever Project; generated leads, managed global escalations
- As DCGCM & GCM Implementation Lead, engaged in the pre-sale activities, requirements gathering, sending proposals
- Created and submitted quotes to the customer; worked with the Global Pricing and Sales Team to determine pricing
- Identified new customer deals & delivered customized guides to engage in Global Call Management; created SOW for the Account Teams
- Liaised with the Portfolio Team for approval of customized deals and set up quarterly meetings to inform overall turnaround and performance of GCM based on revenue, quotes provided, and go-live status
- Coordinated with various Teams (Sales / Account / Contract & CSC leads) globally for smooth process flow.
Education
Ph.D. - Information Technology Project Management
ISME
Bengaluru, KA 09.2022 - Current
MBA - Marketing
Dayananda Sagar Institutions
Bengaluru, KA 2010.09 - 2012.07
Skills
- Strategic Planning
- Business Development
- Problem Identification & Management
- Revenue Growth Training
- Change Management
- Business & Process Transformation
- Stakeholder Management
- SLA Management
- Team Building & Leadership
- KPI Tracking
- Agile Methodology
- Team Leadership
- Creative Thinking
- Analytical Skills
- Active Listening
- IT Management
- Relationship Building
- Interpersonal Communication
- Customer Relationship Management
Certification
- PRINCE2 Practitioner - PRINCE2® - 2016
- [Exin Cloud Foundation] - 2017
- Associate – Information Storage and Management Version 4.0 (DCA-ISM) - Dell - 2019
- ITIL Foundation - ITIL®- 2020
- Project Management Professional (PMP) - Project Management Institute, Inc. (PMI) - 2021
- PSM I - 2023
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ph.D. - Information Technology Project Management
ISME
09.2022 - Current
Senior Project Manager
Dell Technologies
08.2019 - Current
SME / Implementation Lead & Pre-Sales GCM / ADM /ASM
Hewlett Packard Enterprise
08.2012 - 08.2019
MBA - Marketing
Dayananda Sagar Institutions
2010.09 - 2012.07
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