Hi, I’m
ABHINAV JOSHI
HYDERABAD
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results.
Overview
10
years of professional experience
1
Certification
Work History
MILESTONE TECHNOLOGIESHYDERABAD
IT Systems Administrator
07.2022 - Current
Job overview
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Maintained records, logs and lifecycle documentation of work requests.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Devised incisive workarounds and resolutions for IT-related problems.
- Increased overall company performance through improved IT uptime and cost reductions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Evaluated software or hardware to recommend improvements or upgrades.
- Performed scheduled inventory counts and supply audits.
- Coordinated inventory, stocking and ordering.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Conducted routine and ad hoc reporting and analysis to evaluate inventory performance, diagnosing and resolving issues.
- Researched and maintained IT project and service documentation to assist future problem resolution.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
- Monitored and repaired range of equipment, including audio, video and video conferencing systems.
- Controlled lights, sound and A/V equipment during live productions.
- Managed day-to-day AV operations, supervising equipment removal and return.
- Maintained AV inventory and supplies and facilitated orders for new equipment.
NUANCE INDIA PVT. LTD.PUNE
Network Operations Engineer
08.2021 - 07.2022
Job overview
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Maintained up-to-date asset management records, recording new procurements, hardware assignments and asset recoveries.
- Expanded and edited content to expedite future support tasks surrounding network operations and collaborative IT knowledge-base.
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy.
- Engaged in advanced training and increased troubleshooting knowledge for resolution of highly complex customer issues.
- Provided technical guidance for system development and troubleshooting.
- Communicated with clients to understand system requirements.
- Provided status updates to keep upper management informed and to reach goals.
- Verified stability, security and scalability of system architecture.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
- Coordinated and enhanced existing databases and established new databases as part of initiative.
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
- Demonstrated advanced understanding of business processes, internal control risk management, IT controls and related standards.
- Identified and evaluated complex business and technology risks, internal controls to mitigate risks and related opportunities for internal control improvement.
- Introduced process efficiencies into existing methodologies and recommended improvements to testing workflows.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
SALESFORCEHYDERABAD
Senior Application Support Engineer
01.2020 - 08.2021
Job overview
- Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
- Provided post-implementation support to assist end-users in creating reports, dashboards and certain administration tasks.
- Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
- Executed role hierarchies, shared rules and recorded level permissions to provide shared access among different users.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports and dashboards.
- Maintained knowledge of advances in information technology systems and applications.
- Developed and implemented security initiatives to protect important company data.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Provided senior technical support to both in-house staff and user departments for network applications.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Assisted end users with diagnostics to resolve issues.
- Provided software support and general technical solutions for operational, database and security requirements in applications.
- Maintained positive working relationship with fellow staff and management.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
- Performed variety of clerical and administrative duties pertaining to on-site support.
DELOITTEHYDERABAD
System Analyst
09.2017 - 08.2019
Job overview
- Troubleshot and resolved problems with programs and systems.
- Coordinated installation of updated computer programs and systems.
- Developed streamlined task system to provide more effective workflows for both peers and management staff.
- Revamped existing system to improve functionality or repurpose for new requirements.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Prepared and presented technical proposals for clients.
- Expanded systems with new features and structural components.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
- Maintained and created user account profiles and passwords, facilitating company-wide security.
- Created data verification methods to comply with standard system procedures.
IBMHYDERABAD
Technical Support Analyst
12.2014 - 09.2017
Job overview
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Monitored service orders to completion and closed service tickets.
- Devised incisive workarounds and resolutions for IT-related problems.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Served as first point of contact for incoming technical service calls and emails.
- Used remote login tools to assist clients with technical and product questions.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Monitored support activity trends to create problem resolution and solution reports.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Education
Aurora Scientific Technological & Research AcademyHYDERABAD
Bachelor of Technology from COMPUTER SCIENCE
04.2014
SRI CHAITANYA JUNIOR COLLEGEHYDERABAD
High School Diploma
07.2010
BHARATIYA VIDYA BHAVANS PUBLIC SCHOOLHYDERABAD
GED
04.2008
Skills
- Program Installations
- End-User Training
- Server and System Administration
- Troubleshooting and Maintenance
- Enterprise Technology
- System Upgrades
- Disaster Recovery
- Problem Solving
- Hardware Installation
- Team Collaboration
- Problem-Solving
- Network Security
- Software Management
- Virus Protection
- Salesforce
- Solarwinds
- VmWare
- Windows Server 2012 R2
- SCCM
- Tableau
- SQL
- Network Operations
- Incident Management
- Verbal and Written Communication
- Technical Troubleshooting
- User Support
- Mobile Device Management
- Network Firewall Management
- Project Management
- Permissions and Access Control
- Remote Conferencing Support
- Identity & Access Management
- AV/VC Support
- Laptop Upgrades/Breakfix
- Asset Management
- Root Cause Analysis
- Technology Monitoring Tools
- Project Coordination
- Problem Resolution
- Team Building
Certification
- Certified Tableau Desktop Specialist
- Licensed Cisco Certified Network Associate
- Information Systems Auditing, Controls and Assurance
- Salesforce Certified Administrator
- AWS Associate
- Data Analytics Essentials
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Systems Administrator
MILESTONE TECHNOLOGIES
07.2022 - Current
Network Operations Engineer
NUANCE INDIA PVT. LTD.
08.2021 - 07.2022
Senior Application Support Engineer
SALESFORCE
01.2020 - 08.2021
System Analyst
DELOITTE
09.2017 - 08.2019
Technical Support Analyst
IBM
12.2014 - 09.2017
Aurora Scientific Technological & Research Academy
Bachelor of Technology from COMPUTER SCIENCE
SRI CHAITANYA JUNIOR COLLEGE
High School Diploma
BHARATIYA VIDYA BHAVANS PUBLIC SCHOOL
GED
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