ABHINAV KUMAR
JAMSHEDPUR
Summary
Excellent communication skills and extensive experience working with clients and partners. Fluent in speaking and understanding Hindi and English language. Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 8 years of experience in similar roles. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Software Designer
CPF(India) Pvt. Ltd
12.2022 - Current
- Research: Conduct user research and gather feedback to inform design decisions
- Create: Create wireframes, prototypes, and visual designs
- Communicate: Communicate design ideas and prototypes to developers
- Test: Run usability tests to fine-tune designs and ensure they're user-friendly
- Studying design briefs and determining requirements
- Scheduling projects and defining budget constraints
- Conceptualizing visuals based on requirements
- Preparing rough drafts and presenting ideas
- Developing illustrations, logos, and other designs
- Creating personas through user research and data
- Defining the right interaction model and evaluating its success
- Working independently and in a team environment
Application Support and Implement Anylist
CPF(India) Pvt Ltd
05.2017 - Current
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Conducted and supported implementation delivery with client and internal departments.
- Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
- Participated in on-site requirements gathering sessions.
- Provided updated patches for operating systems and system configuration to improve efficiency 100%.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Translated client requirements into configuration requirements.
- Demonstrated advanced knowledge of software delivery lifecycle and varied delivery methodology.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Collaborated with upper management to drive strategy and implement new processes.
Application Support & Implementor and ITIL Lead
ARP TECHNOLOGY
04.2015 - 04.2017
- Participated in on-site requirements gathering sessions.
- Translated client requirements into configuration requirements.
- Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Cultivated relationships with sales team to support and supply corrective actions.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- ITSM Manager: Responsible for ensuring that the IT services organization follows ITIL standards and best practices. This includes creating, training, tracking, and reporting ITIL processes.
- ITIL Service Design Manager: Responsible for producing high-quality, secure, and resilient designs for new or improved services. This includes producing and maintaining all design documentation.
- ITIL SMS (Service Management System) Manager: Responsible for ensuring that IT delivers IT services as required.
Manual Tester
ORIENTLABOURCOMPANY
02.2014 - 01.2015
- Understanding the Client Requirements and functionality of the system.
- Prepare and Execution of test cases as per requirement.
- Involved in preparing the traceability matrix.
- Preparing Defect Report and assigning the defects to developer
- Involved in System and Functional testing.
- Mapping functional requirements with test cases
- Retesting the cases where defect has been raised. Involved in preparation of Test Cases and Test Report
Customer Support Executive
RANDSTAD INDIA LTD
06.2011 - 06.2013
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Conducted surveys to determine customer opinion of products and services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
Education
Post Graduation Deploma in Information Technology - Computer Engineering
Symbiosis Institute of Distance Learning
Pune03.2021
Bachelor of Computer Science - Computer Science
IGNOU
New Dehli06.2011
Skills
- SQL databases
- System IT auditing
- HTML Author, CSS, Java Script programming language
- Figma Design Tool
- RPA(Robotic process automation)
- Manual and UAT Testing
- Build releases
Timeline
Software Designer
CPF(India) Pvt. Ltd
12.2022 - Current
Application Support and Implement Anylist
CPF(India) Pvt Ltd
05.2017 - Current
Application Support & Implementor and ITIL Lead
ARP TECHNOLOGY
04.2015 - 04.2017
Manual Tester
ORIENTLABOURCOMPANY
02.2014 - 01.2015
Customer Support Executive
RANDSTAD INDIA LTD
06.2011 - 06.2013
Post Graduation Deploma in Information Technology - Computer Engineering
Symbiosis Institute of Distance Learning
Bachelor of Computer Science - Computer Science
IGNOU
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