Abhinav Kumar
Bangalore
Summary
Methodical Application Support Engineer seeking a Application Support Engineer opportunity to leverage advanced knowledge of application process improvement and performance analysis. Eager to contribute several years of demonstrated success in client support to perpetuate the organization's mission and values.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Maintenance Manager
FOCUS EDUMATICS PVT LTD
BANGALORE
2018.01 - Current
- Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
- Planned incentive programs to maximize employee performance.
- Implemented improved training procedures to better develop new personnel.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored server resources usage like disk space, memory utilization.
- Worked closely with application developers to ensure proper design of applications and database structures.
- Provided 24x7 on-call support for critical incidents related to databases.
- Monitored database performance and tuned accordingly.
- Analyzed workflows and established priorities for daily operations.
- Monitored and tracked defect resolution status during the course of entire test cycle.
- Analyzed system performance data from various sources including logs and reports, to identify areas of improvement in existing applications or processes.
- Collaborated with development teams to investigate product issues and develop solutions.
- Maintained up-to-date knowledge of industry trends related to quality assurance.
- Used SQL queries for back-end database validation during the testing process.
- Documented results of each test case execution including pass and fail status and any observed errors or bugs.
- Identified, tracked, and reported defects in bug tracking system.
- Reviewed user stories and acceptance criteria to ensure quality standards are met.
- Ensured appropriate coverage of all functionalities through manual testing processes.
- Executed end-to-end tests for new features or products before release.
- Participated in cross-functional team meetings to discuss product design changes.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Maintained knowledge base articles regarding common issues encountered when using supported applications.
- Assisted with the migration of legacy systems onto modern technology platforms while ensuring minimal disruption of services.
- Collaborated with other IT teams on system integration projects involving multiple platforms and technologies.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Monitored end user activities related to supported software applications in order to identify potential areas of improvement.
Software Test Engineer
NTT DATA
BANGALORE
2015.08 - 2017.12
- Collaborated with development teams to investigate product issues and develop solutions.
- Maintained up-to-date knowledge of industry trends related to quality assurance.
- Used SQL queries for back-end database validation during the testing process.
- Documented results of each test case execution including pass and fail status and any observed errors or bugs.
- Identified, tracked, and reported defects in bug tracking system.
- Conducted various types of tests such as smoke, regression, integration, security.
- Ensured appropriate coverage of all functionalities through manual testing processes.
- Reviewed user stories and acceptance criteria to ensure quality standards are met.
- Executed end-to-end tests for new features or products before release.
- Performed manual testing on web applications, mobile apps, and desktop applications.
- Developed detailed test plans and strategies to ensure successful completion of projects.
- Evaluated software performance against specified requirements during the testing process.
- Conducted exploratory tests to uncover unknown issues not covered by existing test cases.
- Analyzed existing systems to identify areas that need additional testing.
- Provided feedback on usability issues related to application design.
- Created comprehensive test cases and scripts based on functional requirements.
- Created test data for validating scenarios based on functional requirements.
Education
Bachelor of Engineering - Computer Science
MITM
INDORE2015-07
Skills
- Oracle data base monitoring
- Sql & MY Sql
- Manual Testing
- UAT
- Application Support
- Server Monitoring
- Server Log Monitoring
- Debugging
- Mobile App testing
- Web based Application Testing
- IOS Application Testing
- Team Management
- GLPI
- Atera
- Microsoft Azure
- Employee performance assessment
- Employee performance evaluation
Certification
- Agile Certification
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Maintenance Manager
FOCUS EDUMATICS PVT LTD
2018.01 - Current
Software Test Engineer
NTT DATA
2015.08 - 2017.12
Bachelor of Engineering - Computer Science
MITM
- Agile Certification
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