Dharmika Talajia
Gurgaon
Summary
An astute professional with close to 10 years of experience in Corporate Sales, Key Accounts Management, B2B SaaS Sales, Enterprise Sales and Team Management. Skilled in assessing client needs and strategically positioning solutions aligned with market needs/projections. People-oriented person with excellent problem solving, planning, interpersonal and leadership skills. Key Account Management Team Management, Sales Strategy, Relationship Building, Enterprise Sales, SaaS Sales, B2B Sales, Market Research.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AVP- Enterprise Sales
Decimal Technologies
Gurgaon
12.2023 - Current
- Responsible for end-to-end Sales Account Management for Large enterprise Customers for No Code platform.
- Analysing the market potential. Understanding clients' processes and position product correctly.
Customer Success Manager
Karix
Gurgaon
01.2023 - 11.2023
- Developed and maintained strong relationships with key clients, resulting in 95% client retention rate
- Managed existing customers to identify, pursue and close up-sell and cross-sell opportunities leading to revenue growth by 100%.
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Led process improvement and product development efforts to create standard procedures and escalation policy for customer support team
Key Account Manager
Schneider Electric
Gurgaon
02.2022 - 01.2023
- Spearheaded and closed one of largest deals leading to 90% revenue growth.
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Built and maintained strong client relationships to drive business growth
- Developed and implemented a proactive account management strategy that resulted in a 75% increase in account renewals
Regional Manager
MoveInSync Technologies
Gurgaon
11.2020 - 02.2022
- Managed end-to-end sales cycle for B2B SaaS Solution
- ·Spearheaded and closed one of largest deals for WorkInSync for leading to an ARR growth of 200%.
- Conducted market analysis to identify potential leads and opportunities for growth.
Manager- Key Accounts
Icon Technocloud
Noida
08.2019 - 11.2020
- Responsible for end-to-end Sales and Account Management for Large enterprise existing Customers for B2B SaaS products (Salesforce)
- On boarded 5 new clients in Delhi NCR (Orient Electric, Red FM, Falcon Tyres, Boult Audio, SimpaEnergy).
- Collaborated with UX/UI designers to create user-friendly interfaces, leading to improved user satisfaction scores by 15%
Key Account Manager
Indus Towers
Gurgaon
01.2015 - 01.2018
- Networking with top telecom companies in Delhi/NCR Circle, generating business from accounts and achieving profitability and increased tower tenancy growth by 30 %
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Built and maintained strong client relationships to drive business growth and achieved CSAT score of 100%
Education
MBA - Telecom Management
Balaji Institute of Telecom & Management
Pune05.2015
B.E - Electronics & Telecommunications
University of Pune
Nashik06.2013
Skills
- Led cross-functional teams/ Stakeholder Management
- Market research
- Managed product lifecycle
- Product strategy
- Communication skills
- Sales proficiency
- Competitive Analysis
- Cross and Upsell
- Solutioning
Certification
Post Graduate Certificate in Product Management from Duke CE
Timeline
AVP- Enterprise Sales
Decimal Technologies
12.2023 - Current
Customer Success Manager
Karix
01.2023 - 11.2023
Key Account Manager
Schneider Electric
02.2022 - 01.2023
Regional Manager
MoveInSync Technologies
11.2020 - 02.2022
Manager- Key Accounts
Icon Technocloud
08.2019 - 11.2020
Key Account Manager
Indus Towers
01.2015 - 01.2018
MBA - Telecom Management
Balaji Institute of Telecom & Management
B.E - Electronics & Telecommunications
University of Pune
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