Hi, I’m
Abhinav Goud Mantrigari
Customer service representative
Hyderabad
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Expert Lead Web Developer specializing in front-end development. Experienced with all stages of development cycle for dynamic web projects. Well-versed. Strong background in management and leadership.
Overview
4
years of professional experience
Work History
CynohubHyderabad
Full Stack Web Developer
07.2024 - 01.2025
Job overview
- Optimized existing code base for better performance and scalability.
- Expert in designing the websites using html & css.
- Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
AmazonHyderabad
Customer Service Representative
08.2020 - 02.2024
Job overview
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Vnr VjietBachupally, Hyderabad
Bachelor of Technology from Computer Science
01-2019
Trr Engineering College Patancheru
Diploma in Computer Science
01-2015
St Anns High School Bhel
01-2012
Skills
Customer service representative :
- Problem solving
- Relationship building
- Multi-task management
- Typing proficiency
- Follow-up skills
- Live chat support
- Staff education and training
- Positive and professional
Full stack developer :
- Frontend development
- Responsive design
- Front-end frameworks
- Browser developer tools
- HTML proficiency
- CSS expertise
Languages
English
Advanced
C1
Telugu
Proficient
C2
Hindi
Intermediate
B1
Timeline
Full Stack Web Developer
Cynohub
07.2024 - 01.2025
Customer Service Representative
Amazon
08.2020 - 02.2024
Vnr Vjiet
Bachelor of Technology from Computer Science
Trr Engineering College
Diploma in Computer Science
St Anns High School
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