Abhinav Mishra

Progressive Associate Consultant known for technical acumen, continuous learning, and swift adaptation to evolving technologies. Proficient in systems, performance, and capacity management, with a focus on cultivating new skills and methodologies. Recognized for adept resource and client management, driving seamless project execution and client satisfaction. Exceptional research capabilities complement polished presentation skills, enabling clear communication of intricate technical concepts to diverse stakeholders.

• C#
• C++
• Python
• Machine Learning
• Javascript
• SQL
• HTML

Projects:

1. CEKonnect Implementation in Jubilee Insurance

• Role: Lead Developer
• Duration: November 2023 - Present

Description: Led the implementation of CEKonnect, a social media integration tool built on top of Dynamics 365, for Jubilee. Spearheaded the research and development efforts with 5 people , starting from scratch to create a robust solution that seamlessly integrates Twitter, Facebook, Instagram, and LinkedIn with Dynamics 365. Played a pivotal role in the pre-sales phase and led a team of five in the implementation process.

Key Contributions:

• Successfully sold CEKonnect to two major customers, Bank of Kigali and Jubilee, spanning three regions including Kenya, Tanzania, and Uganda.
• Developed a social media management tool that synchronizes data between social media platforms and Dynamics 365, enabling lead generation and case management.
• Positioned CEKonnect as a valuable asset for sales and customer service teams, bridging the gap between social media interactions and CRM data.

3. Power Apps Implementation for HomeTrust Canada - Financial Services

• Role: Lead Developer
• Duration: August 2023 - November 2023

Description: Led a team of developers in the implementation of Power Apps solutions for HomeTrust Canada's financial services. Designed and developed two Power Apps solutions to facilitate interaction between brokers and internal staff, improving efficiency and customer service. Collaborated closely with stakeholders to gather requirements and deliver solutions that meet business needs.

Key Contributions:

• Developed Power Apps solutions tailored to the specific needs of brokers and internal staff, enhancing communication and collaboration.
• Led the development team in delivering high-quality solutions within tight deadlines.
• Provided training and support to end users to ensure successful adoption of the Power Apps solutions.

2. Dynamics 365 Field Service Implementation & Support for Technical Standards & Safety Authority (TSSA), Canada

• Role: Developer & Business Process Specialist
• Duration: February 2023 - November 2023

Description: Contributed to the implementation of Dynamics 365 Field Service for TSSA's safety regulation services. Played a key role in customizing and configuring the solution to accommodate complex business processes, including various business process flows and workflows. Collaborated with business analysts and stakeholders to identify and resolve business issues, ensuring optimal system performance and user satisfaction.

Key Contributions:

• Designed and implemented business process flows, workflows, and plugins to streamline field service operations and improve regulatory compliance.
• Worked closely with business stakeholders to understand their requirements and translate them into actionable solutions.
• Provided ongoing support and maintenance to ensure the smooth functioning of the Field Service solution.

4. Dynamics 365 Customer Service & Marketing Implementation for Bank of Kigali, Rwanda - Bafin's CX Productization

• Role: Developer & Customization Lead
• Duration: March 2022 - November 2022

Description: Led the development and customization efforts for the Dynamics 365 Customer Service & Marketing solution tailored for Bank of Kigali's banking services. Collaborated closely with stakeholders to understand banking requirements and adapt the solution accordingly. Implemented on-premises solution with C# plugins, PCF(s) , consoles, and JavaScript customizations. Integrated WhatsApp, social media, and email marketing functionalities to enhance customer engagement and service delivery.

Key Contributions:

• Developed custom C# plugins and consoles to meet specific banking needs and ensure seamless data migration.
• Integrated WhatsApp, social media platforms, and email marketing tools to enable omnichannel customer communication.
• Transformed the solution into a marketable product, leveraging our expertise to enhance the customer experience

• Recognized for leading the productization of CEKonnect and securing the first customer as an Associate Consultant at All e Technologies.
• Received an award for presenting an innovative idea during B.Tech undergraduate program.
• Appointed as the Head of the Robotics department at my college, demonstrating leadership and organizational skills.
• Acknowledged for excellence in sports activities.

• Cricket enthusiast and avid follower of professional leagues.
• Enjoying movies, gym workouts, and exploring new destinations through travel.