Abhinav Narayanan
Kannur
Summary
Analyst with expertise in data management and customer satisfaction. Skilled in resolving complex product and service issues efficiently. Proven ability to enhance service delivery through strong communication, and analytical skills. Committed to maintaining high standards of detail and excellence.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Analyst
Moder Solutions
Bengaluru
06.2023 - 09.2024
- Gained knowledge in the U.S. mortgage industry.
- Resolved customer product and service issues efficiently to enhance satisfaction.
- Delivered prompt and accurate responses to customer queries about products.
- Supported customer needs by addressing inquiries and providing solutions.
- Consistently ensured adherence to quality standards while meeting 100% production goals.
- Earned certification in escrow.
- Ensured compliance with privacy standards during sensitive data management.
- Collaborated with departments to coordinate effective written communication.
- Composed tailored correspondence to effectively meet customer needs through written communication.
- Assisted with preparing responses to inquiries from customers or other external parties.
- Reviewed information thoroughly to ensure reliable reporting.
- Researched customer accounts using available resources when additional information was needed for a response letter.
- Performed data entry tasks as required by updating customer contact information in the system.
- Engaged in discussions on innovative customer relation policies.
- Reviewed user manuals and administrative documents to identify required actions for issues.
- Utilized various software and tools to optimize performance.
- Completed tasks on schedule by managing time efficiently.
- Earned recognition from management for delivering top-tier customer support.
Education
Bachelor of Commerce - Business Analytics
Kristu Jayanti College
Bengaluru06-2023
High School Diploma -
Kendriya Vidyalaya Keltron Nagar
Kannur04-2020
Skills
- Data collection and analysis
- Excellent communication
- High attention to detail
- Customer Service Techniques
- Problem solving
- Time management
- Written communication
Affiliations
- Workout at gym.
- Play football.
- Travel.
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Accomplishments
- Received best performer of the month award.
- First one to clear the certification process in Moder solutions.
Certification
- Earned certification in escrow (Insurance and Tax).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Analyst
Moder Solutions
06.2023 - 09.2024
Bachelor of Commerce - Business Analytics
Kristu Jayanti College
High School Diploma -
Kendriya Vidyalaya Keltron Nagar
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