Technical Business Analyst and Delivery Manager with extensive experience at IDFC First Bank, successfully delivering over 40 projects that enhanced revenue.
Proficient in Agile methodologies, API integrations, SQL, and comprehensive documentation throughout the SDLC in BFSI sectors. Expertise in converting complex business requirements into actionable functional specifications, ensuring seamless end-to-end project delivery from scoping to UAT and production.
• Delivered over 40 major projects as a technical product owner, utilizing Agile methodologies, resulting in revenue growth and portfolio expansion, including the launches of six corporate card variants, co-branded credit card products (e.g., FIRST SWYP, Ashva, Mayura, Credit Pro, Vistara, IndiGo, etc.)
• Collaborated with cross-functional teams (Product, Tech, QA, Compliance, Risk, UX) to transform business requirements into technical specifications, functional documents (BRDs), user stories, and workflows in JIRA.
• Led SIT and UAT planning and execution, authored business test cases, conducted scenario walkthroughs, resolved defects collaboratively, and signed off for production deployments.
• Owned end-to-end API integration initiatives between Optimus and Intense Application, WhatsApp ChatBot, Mobile Banking, and Card Onboarding systems, ensuring seamless customer journeys and data sync. Facilitated solution design sessions and gap analysis, identifying upstream/downstream impact across channels, vendors, and internal platforms. • Maintained structured project documentation (BRDs, test scenarios, SOPs, integration specs), adhering to SDLC and audit requirements, enabling successful audits and future scalability.
Performed root-cause analysis and production issue resolution, achieving over 90% SLA adherence on critical BAU tickets.
Gathered business requirements for operations, underwriting, and business intelligence reporting.
Created SQL queries for data extraction and analysis.
Designed and developed analysis reports, charts, scorecards, and dashboards.
Generated scripts for efficient data import and export processes.
Maintained testing tracker documenting scenarios for each patch deployment.
Coordinated with vendors for bug fixes and clarification of new requirements.
Conducted testing in UAT and replica environments to ensure quality assurance.
Provided timely solutions to end users by addressing identified issues.
Improved product security and compliance by implementing enhanced application security measures and driving vulnerability assessments
Streamlined internal audit and release control processes, ensuring smoother releases, and maintaining regulatory compliance