Summary
Overview
Work History
Education
Skills
Accomplishments
Training Completed
Present Job Details
Languages
Personal Information
Disclaimer
Timeline
Generic
ABHINAV PAUL

ABHINAV PAUL

Asansol

Summary

Diploma in Mechanical Engineering, with over 14 years of experience as a Field Service Engineer and team leader in construction and mining machinery industry. Currently managing Harbour Mobile Cranes at Liebherr India Pvt. Ltd. Expertise includes service and maintenance, after-sales support, resource and manpower optimization, product support, inventory management, and safety processes. Aiming to contribute to a reputable organization in the construction and mining machinery industry.

Overview

14
14
years of professional experience

Work History

SERVICE ENGINEER- LHM

LIEBHERR INDIA PVT LTD
MUMBAI
06.2025 - Current
  • Working as a Service Engineer in the Harbour Mobile Crane department in the Haldia region.
  • Looking after scheduled maintenance, daily check-ups, and breakdowns on-site.
  • Developed documentation for service procedures and maintenance schedules.
  • Diagnosed technical issues and provided timely solutions.
  • Installation of new harbour mobile cranes.
  • Managed parts inventory using advanced tracking systems for accuracy.
  • Conducted routine maintenance on machinery to ensure optimal performance.
  • Performed routine maintenance on the firefighting system to enhance overall safety.

AFTER SALES CONSULTANT

MB CRUSHER INDIA PVT LTD
KOLKATA
04.2024 - 05.2025
  • Diagnosed and repaired equipment issues using specialized tools and techniques.
  • Educated customers on proper equipment use and care procedures.
  • Documented service reports detailing repairs, inspections, and customer interactions.
  • Provided technical support for customers on site or remotely via phone or email.
  • Handled crusher buckets and screening buckets, such as BF90.3, BF120.3, and MBL 140.
  • Installation and demonstration of new machines.
  • Managed inventory of customer for a hassle free production and to maintain no breakdown.

Engineer (HL division)

JCB INDIA LTD(Third Party)
Siliguri
11.2022 - 03.2024
  • Handling dealer activities, performance, achievements, Targets and warranty reports etc.
  • M/c handled during this period are JS81, JS140, JS210, JS215, JS220, WLS430ZX, WLS437ZX.
  • Immediate work over breakdowns scheduler maintenance service.
  • Maintaining the Service report & MTTR report, break down sheets, MIS etc.
  • Solving day to day problems related to m/c.
  • To maintain minimum MTTR.
  • Conduct In house training of engineers.
  • To maintain customer satisfaction level and rating.
  • Resolved dealer inquiries and issues promptly to maintain strong partnerships.
  • Conducted regular meetings with dealers to discuss issues, assess progress, and review goals.

Branch Manager

Jr Sales & Services Pvt Ltd (Authorised dealer of Hyundai Construction Equipment India Pvt Ltd)
Durgapur
10.2020 - 10.2022
  • Handled FARs, Reports, day to day allocation of engineers, parts promotion, achieving customer satisfaction level etc.
  • Managed daily operations and ensured efficient branch performance.
  • Implemented inventory control processes to reduce discrepancies.
  • Directed daily operations of the branch, including customer service, sales and marketing activities.

Assistant Technical Support Manager and Branch-Incharge

Shree Balaji Equipments Pvt Ltd (Authorised dealer of Kobelco Construction Equipment India Pvt Ltd)
Asansol, Rampurhat, Suri
01.2015 - 09.2020
  • Handled Fsr, team members allocation, achieving parts target, to trained engineers, to make annual budget, to track individual day to day activities and achievements.
  • M/c handled during this period are- SK140HDLC-8, SK210HDLC-8, SK380HDLC-8, SK220XDLC-10, SK520XDLC-10.
  • SHREE BALAJI EQUIPMENTS PVT LTD. an authorized dealer of Kobelco Construction Equipment Pvt Ltd.
  • Managed technical support team to resolve customer inquiries efficiently.
  • Analyzed feedback to improve service delivery and customer satisfaction levels.
  • Provided expert guidance on product features and troubleshooting techniques for clients.

Service Engineer

Nexgen Sales & Services Pvt Ltd (Authorised dealer of Hyundai Construction Equipment India Pvt Ltd)
Jamadoba, Pakur
11.2011 - 12.2014
  • Worked in Tata colliery Jamadoba project for 01 year.
  • M/c handled during site posting are R500Lc-7 and R350LC-7.
  • Then Senior Service Engineer in Pakur branch.
  • M/c handled during Pakur branch are R350LC-7, R210LC-7, R110LC-7, R140LC-7, R220LC-7, R80-7.
  • NEXGEN SALES & SERVICE PVT LTD an authorized dealer of Hyundai Construction Equipment India Pvt Ltd.
  • Diagnosed and repaired equipment issues using specialized tools and techniques.
  • Resolved customer service requests within the given time frame.

Education

Diploma in Mechanical engineering -

Basantika Institute of Engineering & Technology
Birbhum
05-2018

Automobile engineering -

George Telegraph Training Institute
Asansol
01.2010

Matriculation -

C.B.S.E
Sonepat
01.2008

Skills

  • Hydraulic systems
  • Technical troubleshooting
  • Inventory management
  • Documentation development
  • Safety compliance
  • Service scheduling
  • Electrical problem
  • ISO
  • Mechatronics system
  • MS Office
  • MS Word
  • MS Excel
  • PowerPoint

Accomplishments

Continually achieving more than 100% in parts business.

Training Completed

  • L1, Hyundai Construction Equipment India Pvt Ltd, Pune Plant
  • L2, Hyundai Construction Equipment India Pvt Ltd, Pune Plant
  • L1, Kobelco Construction Equipment India Pvt Ltd, Chennai Plant
  • L2, Kobelco Construction Equipment India Pvt Ltd, Chennai Plant
  • L3 (Hydraulic), Kobelco Construction Equipment India Pvt. Ltd., Chennai Plant
  • L3 (engine), Kobelco Construction Equipment India Pvt Ltd, Chennai plant
  • L3 (Electrical), Kobelco Construction Equipment India Pvt Ltd, Chennai Plant
  • Product specialist (SK520XDLC-10), Kobelco Construction Equipment India Pvt Ltd, Chennai Plant
  • L3 (Electrical), Hyundai Construction Equipment India Pvt Ltd
  • L1, JCB India Ltd, Ballabgarh Plant
  • L2, JCB India Ltd, Ballabgarh Plant
  • L3, JCB India Ltd, Ballabgarh plant
  • BS V engine training, JCB India Ltd, Ballabgarh plant
  • Hands-on training in Liebherr engine in Mumbai workshop
  • Basic hydraulic and electrical training in Liebherr India

Present Job Details

  • Immediate work on breakdowns, scheduler maintenance service
  • Maintaining the service report, MTTR report, breakdown sheets, and MIS
  • Maintain inventory
  • Solving day-to-day problems related to m/c
  • To maintain a minimum MTTR
  • To maintain customer satisfaction levels and ratings

Languages

  • English
  • Bengali
  • Hindi

Personal Information

  • Category: General
  • Father's name: Anil Krishna Paul
  • Date of birth: 12/22/91
  • Gender: Male
  • Nationality: Indian
  • Marital status: married
  • Religion: Hindu

Disclaimer

I hereby declare that all the information furnished above is true to the best of my knowledge and belief., 16/01/26, Asansol, West Bengal

Timeline

SERVICE ENGINEER- LHM

LIEBHERR INDIA PVT LTD
06.2025 - Current

AFTER SALES CONSULTANT

MB CRUSHER INDIA PVT LTD
04.2024 - 05.2025

Engineer (HL division)

JCB INDIA LTD(Third Party)
11.2022 - 03.2024

Branch Manager

Jr Sales & Services Pvt Ltd (Authorised dealer of Hyundai Construction Equipment India Pvt Ltd)
10.2020 - 10.2022

Assistant Technical Support Manager and Branch-Incharge

Shree Balaji Equipments Pvt Ltd (Authorised dealer of Kobelco Construction Equipment India Pvt Ltd)
01.2015 - 09.2020

Service Engineer

Nexgen Sales & Services Pvt Ltd (Authorised dealer of Hyundai Construction Equipment India Pvt Ltd)
11.2011 - 12.2014

Diploma in Mechanical engineering -

Basantika Institute of Engineering & Technology

Automobile engineering -

George Telegraph Training Institute

Matriculation -

C.B.S.E
ABHINAV PAUL