ABHINAV PAUL
Asansol
Summary
Diploma in Mechanical Engineering, with over 14 years of experience as a Field Service Engineer and team leader in construction and mining machinery industry. Currently managing Harbour Mobile Cranes at Liebherr India Pvt. Ltd. Expertise includes service and maintenance, after-sales support, resource and manpower optimization, product support, inventory management, and safety processes. Aiming to contribute to a reputable organization in the construction and mining machinery industry.
Overview
14
14
years of professional experience
Work History
SERVICE ENGINEER- LHM
LIEBHERR INDIA PVT LTD
MUMBAI
06.2025 - Current
- Working as a Service Engineer in the Harbour Mobile Crane department in the Haldia region.
- Looking after scheduled maintenance, daily check-ups, and breakdowns on-site.
- Developed documentation for service procedures and maintenance schedules.
- Diagnosed technical issues and provided timely solutions.
- Installation of new harbour mobile cranes.
- Managed parts inventory using advanced tracking systems for accuracy.
- Conducted routine maintenance on machinery to ensure optimal performance.
- Performed routine maintenance on the firefighting system to enhance overall safety.
AFTER SALES CONSULTANT
MB CRUSHER INDIA PVT LTD
KOLKATA
04.2024 - 05.2025
- Diagnosed and repaired equipment issues using specialized tools and techniques.
- Educated customers on proper equipment use and care procedures.
- Documented service reports detailing repairs, inspections, and customer interactions.
- Provided technical support for customers on site or remotely via phone or email.
- Handled crusher buckets and screening buckets, such as BF90.3, BF120.3, and MBL 140.
- Installation and demonstration of new machines.
- Managed inventory of customer for a hassle free production and to maintain no breakdown.
Engineer (HL division)
JCB INDIA LTD(Third Party)
Siliguri
11.2022 - 03.2024
- Handling dealer activities, performance, achievements, Targets and warranty reports etc.
- M/c handled during this period are JS81, JS140, JS210, JS215, JS220, WLS430ZX, WLS437ZX.
- Immediate work over breakdowns scheduler maintenance service.
- Maintaining the Service report & MTTR report, break down sheets, MIS etc.
- Solving day to day problems related to m/c.
- To maintain minimum MTTR.
- Conduct In house training of engineers.
- To maintain customer satisfaction level and rating.
- Resolved dealer inquiries and issues promptly to maintain strong partnerships.
- Conducted regular meetings with dealers to discuss issues, assess progress, and review goals.
Branch Manager
Jr Sales & Services Pvt Ltd (Authorised dealer of Hyundai Construction Equipment India Pvt Ltd)
Durgapur
10.2020 - 10.2022
- Handled FARs, Reports, day to day allocation of engineers, parts promotion, achieving customer satisfaction level etc.
- Managed daily operations and ensured efficient branch performance.
- Implemented inventory control processes to reduce discrepancies.
- Directed daily operations of the branch, including customer service, sales and marketing activities.
Assistant Technical Support Manager and Branch-Incharge
Shree Balaji Equipments Pvt Ltd (Authorised dealer of Kobelco Construction Equipment India Pvt Ltd)
Asansol, Rampurhat, Suri
01.2015 - 09.2020
- Handled Fsr, team members allocation, achieving parts target, to trained engineers, to make annual budget, to track individual day to day activities and achievements.
- M/c handled during this period are- SK140HDLC-8, SK210HDLC-8, SK380HDLC-8, SK220XDLC-10, SK520XDLC-10.
- SHREE BALAJI EQUIPMENTS PVT LTD. an authorized dealer of Kobelco Construction Equipment Pvt Ltd.
- Managed technical support team to resolve customer inquiries efficiently.
- Analyzed feedback to improve service delivery and customer satisfaction levels.
- Provided expert guidance on product features and troubleshooting techniques for clients.
Service Engineer
Nexgen Sales & Services Pvt Ltd (Authorised dealer of Hyundai Construction Equipment India Pvt Ltd)
Jamadoba, Pakur
11.2011 - 12.2014
- Worked in Tata colliery Jamadoba project for 01 year.
- M/c handled during site posting are R500Lc-7 and R350LC-7.
- Then Senior Service Engineer in Pakur branch.
- M/c handled during Pakur branch are R350LC-7, R210LC-7, R110LC-7, R140LC-7, R220LC-7, R80-7.
- NEXGEN SALES & SERVICE PVT LTD an authorized dealer of Hyundai Construction Equipment India Pvt Ltd.
- Diagnosed and repaired equipment issues using specialized tools and techniques.
- Resolved customer service requests within the given time frame.
Education
Diploma in Mechanical engineering -
Basantika Institute of Engineering & Technology
Birbhum05-2018
Automobile engineering -
George Telegraph Training Institute
Asansol01.2010
Matriculation -
C.B.S.E
Sonepat01.2008
Skills
- Hydraulic systems
- Technical troubleshooting
- Inventory management
- Documentation development
- Safety compliance
- Service scheduling
- Electrical problem
- ISO
- Mechatronics system
- MS Office
- MS Word
- MS Excel
- PowerPoint
Accomplishments
Continually achieving more than 100% in parts business.
Training Completed
- L1, Hyundai Construction Equipment India Pvt Ltd, Pune Plant
- L2, Hyundai Construction Equipment India Pvt Ltd, Pune Plant
- L1, Kobelco Construction Equipment India Pvt Ltd, Chennai Plant
- L2, Kobelco Construction Equipment India Pvt Ltd, Chennai Plant
- L3 (Hydraulic), Kobelco Construction Equipment India Pvt. Ltd., Chennai Plant
- L3 (engine), Kobelco Construction Equipment India Pvt Ltd, Chennai plant
- L3 (Electrical), Kobelco Construction Equipment India Pvt Ltd, Chennai Plant
- Product specialist (SK520XDLC-10), Kobelco Construction Equipment India Pvt Ltd, Chennai Plant
- L3 (Electrical), Hyundai Construction Equipment India Pvt Ltd
- L1, JCB India Ltd, Ballabgarh Plant
- L2, JCB India Ltd, Ballabgarh Plant
- L3, JCB India Ltd, Ballabgarh plant
- BS V engine training, JCB India Ltd, Ballabgarh plant
- Hands-on training in Liebherr engine in Mumbai workshop
- Basic hydraulic and electrical training in Liebherr India
Present Job Details
- Immediate work on breakdowns, scheduler maintenance service
- Maintaining the service report, MTTR report, breakdown sheets, and MIS
- Maintain inventory
- Solving day-to-day problems related to m/c
- To maintain a minimum MTTR
- To maintain customer satisfaction levels and ratings
Languages
- English
- Bengali
- Hindi
Personal Information
- Category: General
- Father's name: Anil Krishna Paul
- Date of birth: 12/22/91
- Gender: Male
- Nationality: Indian
- Marital status: married
- Religion: Hindu
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief., 16/01/26, Asansol, West Bengal
Timeline
SERVICE ENGINEER- LHM
LIEBHERR INDIA PVT LTD
06.2025 - Current
AFTER SALES CONSULTANT
MB CRUSHER INDIA PVT LTD
04.2024 - 05.2025
Engineer (HL division)
JCB INDIA LTD(Third Party)
11.2022 - 03.2024
Branch Manager
Jr Sales & Services Pvt Ltd (Authorised dealer of Hyundai Construction Equipment India Pvt Ltd)
10.2020 - 10.2022
Assistant Technical Support Manager and Branch-Incharge
Shree Balaji Equipments Pvt Ltd (Authorised dealer of Kobelco Construction Equipment India Pvt Ltd)
01.2015 - 09.2020
Service Engineer
Nexgen Sales & Services Pvt Ltd (Authorised dealer of Hyundai Construction Equipment India Pvt Ltd)
11.2011 - 12.2014
Diploma in Mechanical engineering -
Basantika Institute of Engineering & Technology
Automobile engineering -
George Telegraph Training Institute
Matriculation -
C.B.S.E