Summary
Overview
Work History
Education
Skills
Timeline

Abhinav Puri

Customer Care Specialist
Chandigarh

Summary

Proven track record in enhancing customer satisfaction and driving business growth, evidenced by high-quality assurance scores and successful lead generation at Amazon India and Salespro. Skilled in customer service excellence and complaint handling, adept at identifying process improvements and developing impactful marketing materials. Achieved significant achievements in customer support and sales, demonstrating exceptional problem-solving and relationship-building abilities.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work History

Customer Care Specialist

Amazon India
07.2018 - 05.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Achieved consistently high quality assurance scores by adhering to company policies and procedures when interacting with customers.
  • Established a reputation for providing outstanding customer support, receiving numerous accolades from both customers and colleagues.
  • Proactively identified areas for process improvement within the department, leading to increased efficiency and better use of resources.
  • Served as an escalation point for complex or challenging cases requiring specialized attention and problem-solving abilities.
  • Played pivotal role in training associates and guiding them during live interactions. Moreover, excelled as an incubation associate for a cutting-edge customer care application, supporting diverse teams and offering valuable insights for application enhancement.



Account Growth Specialist

Salespro
07.2017 - 10.2017
  • Called potential clients in mid-market to enterprise company segments in North America and Europe to generate qualified leads for leading IT software, product, and consulting services using proven sales methods.
  • Developed and maintained relationships with mid-market and Enterprise customers.
  • Presented business solutions at the VP and CXO levels at target organizations.
  • Met or exceeded targets for both prospecting and generating qualified leads.
  • Recorded all sales activity in CRM.

Development Executive (Individual Fund Raising)

World Wide Fund For Nature
02.2017 - 07.2017
  • Designed compelling marketing materials that effectively communicated organization''s mission and impact stories to donors and prospects alike.
  • Planned marketing initiatives and leveraged referral networks to promote business development.

Education

MBA -

Guru Jambeshwar University of Science & Technology, Hisar, India
07.2014 - 06.2016

Secured first Rank in MBA, awarded certificate and medal of merit from the University.

Bachelors of Commerce - Commerce

Government Rajindra College, Bathinda
07.2011 - 06.2014

• Participated in seven days National Service Scheme camp held at Govt. Rajindra College, Bathinda on the theme ‘Health, Public Sanitation and Personal Hygiene.

High School Diploma -

St. Xaviers High School, Bathinda, India
06.2006 - 03.2008

Matric -

St. Joseph's Convent Sec School, Bathinda
04.2005 - 03.2006

Skills

Quality Assurance

Timeline

Customer Care Specialist - Amazon India
07.2018 - 05.2024
Account Growth Specialist - Salespro
07.2017 - 10.2017
Development Executive (Individual Fund Raising) - World Wide Fund For Nature
02.2017 - 07.2017
Guru Jambeshwar University of Science & Technology - MBA,
07.2014 - 06.2016
Government Rajindra College - Bachelors of Commerce, Commerce
07.2011 - 06.2014
St. Xaviers High School - High School Diploma,
06.2006 - 03.2008
St. Joseph's Convent Sec School - Matric,
04.2005 - 03.2006

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