Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Languages
References
Timeline
Generic
Abhinav P. Yadav

Abhinav P. Yadav

Hyderabad

Summary

Customer Success Manager with extensive experience at Sparta Cloud Solutions, focused on enhancing client engagement and optimizing onboarding processes. Expertise in issue resolution and product training led to significant improvements in service quality and customer satisfaction. Proven ability to communicate effectively and lead teams towards achieving organizational goals.

Overview

14
14
years of professional experience

Work History

Customer Success Manager

Sparta Cloud Solutions Pvt Ltd
Hyderabad
04.2020 - Current
  • Streamlined seller onboarding processes to enhance efficiency.
  • Conducted product training sessions for new sellers to ensure product knowledge.
  • Managed escalation calls to resolve client issues promptly.
  • Handled client CR's, ensuring timely and effective responses.
  • Oversaw shrinkage and payroll management to maintain financial accuracy.
  • Maintained shift schedules and generated MIS reports for operational oversight.
  • Identified trends and opportunities to optimize processes effectively.

Seller Support Manager

iTumm India Pvt Ltd
Hyderabad
12.2018 - 04.2020
  • Streamlined seller onboarding process to improve efficiency and reduce time to market.
  • Managed customer calls and resolved issues to enhance service quality.
  • Oversaw new customer flow into platform, ensuring smooth integration and training.
  • Developed new enhancements based on user feedback to improve platform functionality.
  • Handled data management and reporting for accurate tracking of sales metrics.
  • Analyzed warehouse shrinkage reports to identify trends and implement corrective actions.
  • Facilitated training sessions for new customers to ensure effective platform utilization.

Accounts Executive

Tarnea Technology Solutions
Hyderabad
05.2016 - 12.2018
  • Facilitated product training sessions for new customer onboarding.
  • Managed customer calls and resolved issues effectively.
  • Streamlined new customer flow into platform to enhance user experience.

Associate Sales Manager

Indusind Bank
Kodad
09.2014 - 04.2016
  • Achieved targets in CASA patterns by effectively guiding team performance.
  • Managed customer calls regarding banking issues to provide timely resolutions.
  • Handled escalation calls to address complex customer concerns efficiently.
  • Motivated team members to meet daily targets within set schedules.
  • Conducted product training sessions to enhance staff knowledge and skills.
  • Organized marketing events to promote banking products and services effectively.

Team Leader

RVR Infrastructures Limited
Hyderabad
09.2012 - 08.2014
  • Company Overview: RVR and its associates are having all the required approvals and consents to provide Cable TV, ISP & VOIP and Broadcast services in the state of Andhra Pradesh. To provide quality and reliability services.
  • Maintaining Shift Schedules.
  • Observing Agents calls received & Calls made.
  • Training.
  • Co-ordinate process reports.
  • Call handling.
  • Manages daily performance to ensure that all Customer Care Executives (CCEs) and Team Leads are providing the service to all customers (internal and external).
  • Manages day-to-day operations of the team, including attendance
  • Identify trends and opportunities to improve process.
  • Update oneself to changes in product on a daily basis.
  • RVR and its associates are having all the required approvals and consents to provide Cable TV, ISP & VOIP and Broadcast services in the state of Andhra Pradesh. To provide quality and reliability services.

Sales Executive

HDFC BANK Pvt. Ltd
02.2011 - 06.2012
  • Opened accounts for organizations and individuals, enhancing customer service experience.
  • Produced sales documents, finalized transactions, and organized records efficiently.
  • Established new checking, savings, and lines of credit to meet customer needs.
  • Reported daily averages and shortages to operations department for improved oversight.
  • Tailored recommendations using customer data to promote travelers' checks and savings bonds.
  • Reconciled daily sales sheets with actual cash received and ATM deposits.
  • Ensured confidentiality of bank records and client information at all times.
  • Maintained accurate records of all financial transactions to support compliance.

Education

Bachelor of Computer Science -

Osmania University
01.2010

Intermediate -

Board of Intermediate
01.2007

SSC -

Board of Secondary Education
01.2005

Skills

  • Communication and interpersonal skills
  • Customer relationship management
  • Product training and development
  • Issue resolution and crisis management
  • Process optimization and reporting
  • Onboarding and staff training
  • Client engagement and service
  • Team leadership and mentoring
  • Time management and multitasking
  • Conflict resolution strategies
  • Performance evaluations and feedback

Languages

  • English
  • Hindi
  • Telugu

Personal Information

  • Father's Name: P. Narayana Yadav
  • Date of Birth: 05/03/90
  • Marital Status: Married

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1

References

References available upon request.

Timeline

Customer Success Manager

Sparta Cloud Solutions Pvt Ltd
04.2020 - Current

Seller Support Manager

iTumm India Pvt Ltd
12.2018 - 04.2020

Accounts Executive

Tarnea Technology Solutions
05.2016 - 12.2018

Associate Sales Manager

Indusind Bank
09.2014 - 04.2016

Team Leader

RVR Infrastructures Limited
09.2012 - 08.2014

Sales Executive

HDFC BANK Pvt. Ltd
02.2011 - 06.2012

Bachelor of Computer Science -

Osmania University

Intermediate -

Board of Intermediate

SSC -

Board of Secondary Education

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Abhinav P. Yadav