Abhinav Rana
Hazaribagh
Summary
Energetically bringing over 1.5 years of robust experience from Concentrix, where I excelled in a high-pressure BPO environment, mastering both voice and non-voice customer support. Renowned for team building and problem-solving skills, I significantly contributed to process improvements and team leadership as an IDP SME, showcasing exceptional multitasking abilities and communication prowess.
Overview
1
1
year of professional experience
Work History
BPO
Concentrix
Ranchi
06.2023 - Current
- Company Overview: BPO
- 1year and 5 months dedicated experience in blended BPO process
- Adept at handling both voice and non-voice tasks, providing excellent customer service, and ensuring process efficacy
- Seeking utmost utilization skills and experience to contribute to a dynamic team
- Currently, I play the role of IDP SME, and I have managed teams.
- BPO
- Experties in handeling Pressure and Competitive atmosphere
Education
B.com -
Vinoba Bhave University
07.2022
Skills
- Team building
- Problem-solving
- ADCA
- Tally
- Time management
- Customer Support
- Communication Skills
- Multitasking Abilities
- Good Telephone Etiquette
- FLUENT IN [english]
Hobbies and Interests
- Photography
- Videography
- Bike riding
- Traveling
Languages
- English
- Hindi
Personal Information
Date of Birth: 09/18/01
Timeline
BPO
Concentrix
06.2023 - Current
B.com -
Vinoba Bhave University
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