Abhinav Rana
Noida
Summary
Dynamic TDT Consultant with extensive expertise in VoIP and Cisco Call Manager, adept at driving successful pre-sales engagements at Orange Business Services. Proven track record in issue resolution and customer engagement, ensuring seamless project execution and client satisfaction. Recognized for delivering impactful solutions that align with business objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
TDT CONSULTANT
ORANGE BUSINESS SERVICES
10.2022 - Current
- Support pre-sales technical discussions, and involve yourself in Tender RFQ/RFP processing and proposals.
- Knowledge and understanding of Voice products
- Serve as the technical liaison between the customer and the engineering team for pre-sales, and resolve issues during this phase.
- Provide technical consulting and advice before the implementation process.
- Collaborate with the pre-sales team to understand client pain points, business objectives, and existing network infrastructures to identify potential solutions.
- Extensive knowledge of key Voice products (Business Talk, CCA, Business Together, Microsoft) and QTB tools like Quoto, Business Talk Digital, Gold, and Abacus.
- Key roles and responsibility’s (Respond promptly to queries pertaining to order and Quotes, Contribute to profitability targets, Secure technical handover from pre-sales, Conducting training session among colloquies for
Technical Specialist
HCL Technologies Pvt. Ltd
05.2016 - Current
- Providing support to JPMorgan Chase Cisco network in the U.S and APAC shift using Cisco Call Manager and Cisco Unity.
- Live queue management and ensuring project specific SLA’s are met.
- Providing on call support for various VOIP issues like phone registration, new line configuration’s, SNR, call barging, voicemails, CSS partitions, and other Cisco phone programming issues.
- Supported Existing infrastructure of Cisco Voice Adds, Moves, and Changes and Call Routing.
- Managing a team of 8 resources for APAC regions since last 2 years.
- Handling call recording enable/disable and retention period changes since the last 1 year.
- Projects Worked: Johnson & Johnson Global MACD Operation (1year 6 months) as Cisco Network Engineer.
- HSBC Global MACD Operation (8 months) as Cisco Network Engineer.
- JP Morgan Chase Global MACD Operations (10th August 2018-till now) as Network Engineer.
Encore Capital Group (Midland Credit Management India Pvt. Ltd)
08.2014 - 05.2015
- Working on disputes handling accounts of Debt Collection.
- Software used Sales Force for pulling the accounts from Account pool.
- Processing the Disputed Accounts and adding the reason for dispute also correcting the previous Account error if it is been processed wrong.
- Sending daily emails to my superior & Colloquies about the Target achieved.
- Making daily Reports of the process accounts.
- Maintaining a records of the accounts date wise Completion & how many accounts are pending for the current week & the month.
Education
MCA -
NIET
Greater Noida01.2014
BCA -
IIMT
Meerut01.2011
Intermediate -
DMA
Meerut01.2008
S.S.C -
DMA
Meerut01.2006
Skills
- VoIP, Cisco Call Manager, Nice inContact for recording, Salesforce
- Service now
- MS Word, Excel, PowerPoint
- Windows 2000, XP, 7, 8, 10
- RFP response management
- Customer engagement
- Issue resolution
- Communication skills
- Problem solving
- Requirements gathering
- Attention to detail
- Voice product expertise
Accomplishments
- Orange Change Maker Award
- Receive multiple appreciations from the solution architect and working colleagues for excellent work in pre-sales activities for RFPs
- Orange TDT Champions Award
- FDCPA (Fair Debt Collection Practices Act) certified
- Bravo award for Excellence performance in 1st quarter in the organization.
- Received scholarship for exemplary academic performance in BCA.
- Conceptualized and designed a robotics race in the annual festival
- Events coordinator for various events in college
Hobbies and Interests
- Listening to music
- Mobile games
- Badminton
Personal Information
- Father's Name: Sunil Rana
- Date of Birth: 05/18/90
- Nationality: Indian
Certification
- AWS Cloud Practitioner
- CCNA (Routing and Switching)
- ITIL
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
TDT CONSULTANT
ORANGE BUSINESS SERVICES
10.2022 - Current
Technical Specialist
HCL Technologies Pvt. Ltd
05.2016 - Current
Encore Capital Group (Midland Credit Management India Pvt. Ltd)
08.2014 - 05.2015
MCA -
NIET
BCA -
IIMT
Intermediate -
DMA
S.S.C -
DMA
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