Abhinav Rathor
Noida
Summary
Personable and dedicated Customer Service Representative with more than 12 years of experience in IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Senior Manager
Reliance Jio
Gurgaon
10.2022 - Current
- The single point of contact between the business and the other teams to ensure that all briefs and projects are aligned properly to maximize return on investment and develop trusted advisor status through excellent client relationship management competencies.
- Worked cross-functionally with sales and finance departments.
- Used data and analytics to diagnose trends and link to business performance outcomes.
- Provided training sessions on service management processes and procedures.
- Developed and implemented service management processes to ensure optimal customer experience.
- Achieved company growth and brand development through market expansion and sales.
Business Manager
Edureka
Noida
02.2022 - 10.2022
- Capacity planning for the sales team
- Sales enablement along with revenue planning and analysis
- Team handling and team management
- Innovation and process improvement.
Sales manager
WhiteHat Jr
Gurgaon
10.2021 - 02.2022
- Developed and implemented a CRM system to streamline sales processes and improve customer service
- Training employees on Sales pitch and helping them with closure
- Doing sales as & when required.
Manager Sales
Berlia Electricals Private Limited
New Delhi
04.2018 - 10.2021
- Establishing positive client relationship that generates business and new opportunities.
Sales Consultant
Corbus India LLP
Noida
07.2016 - 04.2018
- Created and delivered effective presentations that showcased the company's products and services
- Created marketing materials and campaigns that effectively promoted the company's products and services
- Manage Office staff efficiency ensuring compliance to Business process.
Senior Sales Associate
Accenture Services Private Limited
Noida
06.2013 - 07.2016
- Responsible for Developing & managing larger clients, training the team and managing the staff
- Analyzed sales data to identify trends and develop strategies to increase revenue
- Led training and development sessions for junior sales associates, resulting in improvement in team performance.
Sales Associate
ISource
Noida
08.2012 - 05.2013
- Responsible for developing the new clients and achieving the targets on time.
Education
Bachelor of technology (IT) -
UPTU
01.2012
12th Grade -
01.2007
10th Grade -
01.2005
Skills
- MS Word
- MS Excel
- MS Outlook
- AWS Certified Cloud Practioner
- Sales force
- Inhouse CRM
- Ubona Telephony
- Knowlarity
- Strong leadership
- Decision Maker
- Conflict Management
- Persistence & Self-motivation
- Data Processing skills
- Key Account Management
- Deadline-oriented
- Cloud Sales
- Problem Solving
- People Management & Teamwork
- Negotiation
- Sales Projection & Planning
- Channel Sales
- Partner Engagement
- Client Management
- Financial Management
- Business performance management
- Operations Management
- Documentation And Reporting
- Reporting management
Websites
Details
Noida, Indian, +91-8384004693, abhi.sales8384@gmail.com
Languages
- English
- Hindi
Hobbies and Interests
- Football
- Cricket
Timeline
Senior Manager
Reliance Jio
10.2022 - Current
Business Manager
Edureka
02.2022 - 10.2022
Sales manager
WhiteHat Jr
10.2021 - 02.2022
Manager Sales
Berlia Electricals Private Limited
04.2018 - 10.2021
Sales Consultant
Corbus India LLP
07.2016 - 04.2018
Senior Sales Associate
Accenture Services Private Limited
06.2013 - 07.2016
Sales Associate
ISource
08.2012 - 05.2013
Bachelor of technology (IT) -
UPTU
12th Grade -
10th Grade -
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