Abhinav Raut
Pune
Summary
Systems Engineer with 1+ years of experience in IT support and system administration. Skilled in troubleshooting software, hardware, and network issues across Windows environments. Experienced in managing Active Directory, DHCP, DNS, and vulnerability management with tools like Qualys VMDR. Strong customer service skills with a focus on providing timely solutions and user training. Familiar with ITIL processes, dedicated to ensuring secure and efficient system performance.
Overview
1
1
year of professional experience
Work History
Systems Engineer
I-source Infosystems Pvt.Ltd
Pune
02.2024 - Current
- Provide onsite and remote technical support using tools like Quick Assist and Workspace ONE.
- Troubleshoot internet-related problems and resolve TCP/IP configuration issues.
- Assist users in account management (password resets, unlocking accounts, and new user creation).
- Resolve various software vulnerabilities related to Windows, Office365, .NET, Bitlocker, Antivirus, Zscaler, and WSOne, ensuring compliance.
- Configure and troubleshoot network connections and Ethernet connectivity.
- Handle switch patching and network-related issues.
- Manage domain re-joining, MS Office, VPN, software, and proxy issues, and resolve patching problems.
- Apply patches and updates to both software and operating systems.
- Utilize ITSM tools like Infosys ServiceNow for day-to-day incident management and ticket resolution, ensuring closure within TAT.
- Perform vulnerability remediation using Qualys and Workspace ONE.
- Oversee installation, re-installation, configuration, and troubleshooting of software applications.
- Ensure compliance with company policies for software installation and configuration.
Education
Bachelor of Engineering - Electrical Engineering
Bapurao Deshmukh Engineering College
Wardha06-2019
Skills
- System Administration: Windows environments, Active Directory, Group Policy
- Technical Support: Software installation, remote desktop support, troubleshooting
- Networking: TCP/IP, LAN, DHCP, DNS, Network support
- Security & Compliance: Bitlocker, Antivirus management, Qualys VMDR, WSOne
- Tools & Platforms: ServiceNow, Workspace ONE, Zscaler, Quick Assist
- Incident Management: ITIL processes, ticket resolution, user support
- Vulnerability Management: Using Qualys, maintaining compliance
- Operating Systems: Windows 10/11
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Systems Engineer
I-source Infosystems Pvt.Ltd
02.2024 - Current
Bachelor of Engineering - Electrical Engineering
Bapurao Deshmukh Engineering College
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