Abhinav Saini
Sr. Client Success Analyst
Gurugram,HR
Summary
Energetic and personable with knack for building lasting relationships and enhancing client satisfaction. Understanding of customer needs and adept at problem-solving, utilizing CRM software and data analysis for insights. Committed to driving client success and contributing to team goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Senior Client Success Analyst
VMock India Private Limited
08.2025 - Current
- Spearheaded post-sales account management and communication for 35+ global partners across the Eurasia-Pacific region, including top-tier institutions like London Business School, Imperial College, and Oxford Saïd Business School.
- Single-handedly led the client operations during the managerial transition by overseeing an aggressive portfolio worth approximately USD 1.1 million, collaborating with internal teams like Product, Legal, and Accounts to maintain seamless communication, timely data, and impact analysis.
- Ensured a 100% renewal rate across all accounts by reinforcing strong client relationships, ensuring consistent value delivery, and providing end-to-end support.
- Implemented tailored strategies to drive product adoption and utilization, featuring revamped collaterals and innovative, personalized mailers, with a click-through rate of over 33%.
- Facilitated effective stakeholder management for Disney as the company's first corporate client by managing the entire lifecycle from initial engagement to successful implementation, analytics, and reporting.
Client Success Analyst
VMock India Private Limited
06.2023 - 07.2025
- Managed a portfolio of 55+ higher educational institutions, including top-tier B-schools and universities in the US and Canada, with a book value of approximately USD 1.6 million.
- Streamlined documentation by forecasting and tracking key account metrics, and met expectations while addressing 20+ issues/requests daily via email.
- Crafted and delivered 20+ professional reports and presentations monthly, by mining deeper insights, fostering transparent communication, and ensuring client satisfaction.
- Facilitated seamless execution of 10+ client launches by advocating for client needs to help prioritize product customization and future development sprints.
- Collaborated cross-functionally with the product and engineering teams to uncover insights, resulting in a USD 200K uptick in revenue by exploring upsell and cross-sell opportunities.
Education
Bachelor of Science (Honours) - Computer Science
Shaheed Sukhdev College of Business Studies, University of Delhi
New Delhi05-2023
AISSCE(Science) - undefined
Bishop Conrad Senior Secondary School
Bareilly06-2020
AISSE - undefined
Bishop Conrad Senior Secondary School
Bareilly06-2018
Skills
Data analysis in Excel
Microsoft PowerPoint proficiency
SQL proficiency
Project management tools (JIRA/ASANA/ReTool/Pipedrive)
Comprehensive documentation skills
POSITIONS OF RESPONSIBILITY
Advisory Committee Member at Verve - The Street Play Society of SSCBS (June 2022 - May 2023)
- Played a prime role in content research and script writing of annual street productions
- Converted 20+ online/offline media partners like Hindustan Times, Punjab Kesari for Manthan - India's Largest Street Theatre Festival
Interests
Avid Reader, Practitioner of Hindustani Classical Music and Volunteer for Community Service
Timeline
Senior Client Success Analyst
VMock India Private Limited
08.2025 - Current
Client Success Analyst
VMock India Private Limited
06.2023 - 07.2025
AISSCE(Science) - undefined
Bishop Conrad Senior Secondary School
AISSE - undefined
Bishop Conrad Senior Secondary School
Bachelor of Science (Honours) - Computer Science
Shaheed Sukhdev College of Business Studies, University of Delhi