Summary
Overview
Work History
Education
Skills
Achievements
Accomplishments
Personal Information Additional
Known Languages
Timeline
Generic
ABHINAV SHARMA M. R

ABHINAV SHARMA M. R

Banking Operactions specialist - Customer Protection & Compliance
JALAHALLI

Summary

Experienced banking specialist with over 6 years in the industry. Strong expertise in financial operations, risk management and regulatory compliance. Exceptional ability to collaborate within teams and adapt to changing needs for seamless workflows and optimal results. Skilled in process improvement, data analysis, and consistently delivering high-quality outcomes. Known for reliability, integrity and a results-driven approach in high-pressure environments.

Overview

6
6
years of professional experience
19
19
years of post-secondary education

Work History

Senior Banking Operations Specialist - CP

ANZ Bank
02.2019 - Current
  • Improved risk management with diligent monitoring of financial transactions for potential fraud or suspicious activity.
  • Contributed to business growth through active involvement in product(process) development processes.
  • Reduced operational errors by conducting thorough audits and providing staff training.
  • Mentored junior team members in mastering job responsibilities while modeling exceptional professionalism at all times.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Developed comprehensive reports on operations performance, providing valuable insights for decision-making processes.
  • Implemented cost-saving measures, effectively reducing operational expenses without compromising service quality.
  • Assisted customers with account set-up and maintenance, ensuring accurate and up-to-date records at all times.
  • Facilitated clear communication between departments to resolve issues promptly and foster team collaboration.
  • Streamlined banking operations by implementing new procedures and optimizing workflow.
  • Collaborated with internal business partners to deliver cohesive banking experience to customers.
  • Trained new hires on customer service policies and procedures.
  • Educated customers on online banking and mobile banking applications.
  • Managed cross-functional teams to successfully complete complex projects within the banking sector.

Education

MBA - Operations Management

PES University
Bengaluru, India
01.2022 - 06.2024

BBA - Company Law & Business Environment

North East Frontier Technical University
04.2015 - 06.2018

XII - Commerce

M.E.S Kishora Kendra
06.2011 - 06.2012

X -

Sri Vidyamandir Education Society
06.1998 - 06.2010

Skills

    MS Excel

    MS Visio

    MS Word

    MS PowerPoint

    ASW 3 (Pega)

    Retail for HOGAN and Vision Plus

    Credit Lens

    Citrix

    SharePoint

    Work Bench

    Remote Desktop 360

    Control D

    Control IQ (RTM)

    Bankers' Desktop (BDS)

    AI Result Analysis (ARA)

    Risk Grading

    Transaction processing

    Payment processing

    Process automation

    Operational risk assessment

    Quality controls

    Work delegation

    Talent recruitment

    Team coaching

    Critical Problem-solving Methodology

    Excellent communication

Achievements

  • Successfully completed 6 years with ANZ, contributing to the growth and success of 7 different teams.
  • Gained diverse expertise by working with both transition-in and transition-out teams, demonstrating adaptability and versatility.
  • Consistently recognized with multiple Best Performer Awards, reflecting exceptional dedication and outstanding results.
  • Played a key role in seamless team transitions, ensuring operational continuity and process optimization.
  • Key member of the Risk Pillar, actively contributing to RICS (Routine Internal Checks) and KnowHow audits, ensuring compliance with internal standards.
  • Successfully hosted and facilitated External Audits, demonstrating strong organizational and risk management skills.
  • Played a critical role in identifying and mitigating potential risks, enhancing overall audit readiness and process efficiency.
  • Key member of the People Pillar, successfully hosting and organizing annual events and Sports Day for three consecutive years.
  • Demonstrated strong event management and leadership skills, ensuring seamless execution and high employee engagement.
  • Contributed to fostering a positive workplace culture by promoting collaboration and team spirit through well-coordinated events.

Accomplishments

  • Nature and wildlife photographer
  • Photographed for wildlife rescue documentaries
  • National Geography Cover shot contestant.
  • Interned Under Ornithologist.
  • Photography training classes at International Institute of Media studies (IIMS).
  • University level cricket champion, runners in Bangalore PU university as captain.
  • Volunteered with People For Animals (PFA)
  • World Wildlife Federation (WWF)
  • Rescued over 20 wild animals and more than 100 domestic animals
  • Dedicated time towards the welfare of people through ASHA FOR AUTISM

Personal Information Additional

RAVI M.D, Member, Karnataka Electricity Regulatory Commission (KERC) in the rank of High Court Judge, Dr SAILAJA M RAVI, PRINCIPAL OF AUROBINDO DEGREE COLLEGE, Sports, Hiking, Photography, Travelling, Keen interest in Bikes, #A101, BRIGADE COURTYART HMT MAIN ROAD, JALAHALLI BANGALORE (N), KARNATAKA, 560013

Known Languages

  • English
  • Kannada
  • Hindi
  • Telugu

Timeline

MBA - Operations Management

PES University
01.2022 - 06.2024

Senior Banking Operations Specialist - CP

ANZ Bank
02.2019 - Current

BBA - Company Law & Business Environment

North East Frontier Technical University
04.2015 - 06.2018

XII - Commerce

M.E.S Kishora Kendra
06.2011 - 06.2012

X -

Sri Vidyamandir Education Society
06.1998 - 06.2010
ABHINAV SHARMA M. RBanking Operactions specialist - Customer Protection & Compliance