Abhinav Singh

• Collaborated with cross-functional teams to ensure the delivery of high-quality solutions tailored to client needs.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
• Coordinated with the customer service and support teams to address and resolve key account issues promptly.
• Reduced process lags by training employees on best practices and protocols.
• Analyzed sales space capacities based on system parameters, securing high stock availability.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
• Established strong relationships with clients through regular communication and follow-up activities.
• Addressed client questions and resolved complaints related to products and services.
• Delivered IMS (Integrated Management System) training to Branch Managers across 78 branches, spanning four states, ensuring consistency and compliance in operations and procedures.
• Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.

• Identifying and establishing new business
• Organizing appointments and meetings with community and hospital based healthcare staff
• Created detailed reports of sales activities including customer feedback, competitor analysis, and market trends.
• Negotiating Contracts
• Presenting products to healthcare staff including doctors, nurses and pharmacists
• Provided all information related to products and drugs to the Doctors and medical professionals
• Meeting both the business and scientific needs of healthcare professionals
• Attending and organizing trade exhibitions, conferences and meetings
• Reviewing sales performance
• Writing reports and other documents.
• Developed relationships with key opinion leaders within the medical community.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Collaborated with internal departments such as marketing, finance, operations. to ensure successful execution of business objectives.
• Developed and implemented sales strategies to increase medical product sales.

• Led health and education programs at the cluster level, overseeing their implementation, monitoring, and evaluation to ensure impactful community outcomes.
• Organized weekly health camps at branches for customers, providing accessible health services, and promoting wellness within the community.
• Successfully organized multiple free eye camps for customers, enhancing eye care awareness and providing free vision screenings.
• Maintained the Cashpor Education Center (CEC) for customers' wards, ensuring smooth operation and providing educational support to enhance learning opportunities.
• Led a team of 35 to 45 Community Health Facilitators (CHFs), overseeing their training, performance, and coordination to ensure effective community health initiatives.
• Conducted monthly training sessions for CHFs (Community Health Facilitators) on health and education topics, enhancing knowledge and skills to improve community outreach and service delivery.
• Composed detailed reports and other essential documents, ensuring accurate record-keeping, and timely submission to relevant stakeholders.
• Conducted pre-contact planning for all client calls and meetings, ensuring well-prepared and effective interactions that align with client needs and objectives.
• Maintained strong relationships with trading counterparties, fostering collaboration, and ensuring smooth business operations.
• Monitored and proactively reduced compliance pending issues in the Watson loan, ensuring timely resolution and adherence to regulatory standards.
• Worked on livelihood products (SNP, herbal oil, solar lights), successfully achieving sales targets, and driving product adoption in the market.
• Coordinated with Ayusha Foundation and d.light to enhance product distribution and outreach efforts.
• Delivered training on various modules to Community Health Facilitators (CHFs), enhancing their knowledge and skills in key areas related to health and community outreach.
• Provided training sessions for team members on proper use of tools and equipment required for completing tasks in the field environment.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

New to Bank - Acquisition

Lead Generation:

• Generated leads for banking products through telecalling, effectively identifying potential clients, and contributing to the overall sales pipeline.

Key Learnings:

• Gained practical knowledge and developed expertise in hardcore sales activities, enhancing overall sales effectiveness.
• Gained valuable insights into CRM services, client satisfaction, consumer behavior, and company culture, improving customer engagement and service delivery.