Abhinav Singh
Senior Relationship Manager
Delhi
Summary
Professional with strong background in managing client relationships and driving customer satisfaction. Expertise in communication, problem-solving, and strategic planning. Known for fostering team collaboration and adapting to evolving needs. Highly skilled in CRM software, conflict resolution, and enhancing customer loyalty through tailored solutions.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Financial Planning Manager
HDFC Life Insurance
07.2024 - 05.2025
- Presented complex financial concepts in easy-to-understand formats for both internal stakeholders and clients alike.
- Developed comprehensive financial plans, incorporating retirement planning, tax strategies, and estate planning components.
- Built strong budgets, forecasts, and reports with analyses and recommendations.
- Streamlined budgeting processes for increased efficiency in financial planning operations.
Senior Relationship Manager
Magicbricks Realty Services
03.2021 - 06.2024
- Connecting directly with the Customer looking for Packers and Movers Services over Call and Mail both.
- Obtaining the relevant details and searching for a suitable vendor for the movement in best price.
- Checking with the partner network for the best quotation.
- Closure of the order and collecting the booking amount from the potential leads.
- End to End responsibility to make sure a hassle free movement.
- Handling escalation and resolving the concerns raised by the customers.
Relationship Manager (E-Auction)
Magicbricks Realty Services
09.2020 - 03.2021
- Educated customers about the auction properties and processed purchase.
- Attend inbound and out bound calls from CRM calling software to generate leads.
- Lead generation of potential customer (PAN INDIA) for bank auction resale properties.
- Schedule site visit for the customers.
- Drive EMD (earnest money deposit) and closure of the deal.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Worked closely with business managers/heads to ran out auction campaigns.
Senior Field Sales Executive
Magicbricks Realty Services
06.2019 - 03.2020
- Generate Leads to fix meeting with customer.
- Engaged with customers to effectively build rapport and lasting relationship.
- Meeting the client, giving them various proposals and briefing them about the various packages which help customers to sold their properties.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Customer support Blended Process
Shopclues
06.2017 - 01.2018
- Interact with customers to address their concerns, answer their questions and assist them with their needs.
- Resolve complaints and provide information.
- Recommend possible products to meet the customers' needs.
- Refer issues and questions to managers if necessary.
Education
High school -
Imperial Public School
03.2011 - 03.2014
B.COM Program - undefined
DELHI UNIVERSITY
08.2019 - 11.2022
Skills
Relationship management
Proficient in CRM software
Team building
Strategic negotiation skills
Teamwork and collaboration
Positive attitude
Proficient in computer applications
Proficient in time management
Interests
Reading Books
Music
Personal Information
- Date of Birth: 08/27/96
- Gender: Male
- Nationality: Indian
Timeline
Financial Planning Manager
HDFC Life Insurance
07.2024 - 05.2025
Senior Relationship Manager
Magicbricks Realty Services
03.2021 - 06.2024
Relationship Manager (E-Auction)
Magicbricks Realty Services
09.2020 - 03.2021
B.COM Program - undefined
DELHI UNIVERSITY
08.2019 - 11.2022
Senior Field Sales Executive
Magicbricks Realty Services
06.2019 - 03.2020
Customer support Blended Process
Shopclues
06.2017 - 01.2018
High school -
Imperial Public School
03.2011 - 03.2014
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