Abhinav Singh Bhandral
Team Leader
Mohali
Summary
Team leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Team leader
TaskUS
Mohali
12.2022 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviour and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Team leader
Teleperformance
Mohali
02.2022 - 12.2022
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Customer support executive
Teleperformance, Mohali
Mohali
12.2020 - 02.2022
- Listened to customers' questions and concerns to provide answers or responses.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
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Air Force School, Secondary
04.2012 - 05.2014
Graduated - commerce
SRPA AB College, GNDU university
07.2014 - 05.2017
M.sc - Hotel management
Lovely Professional University
08.2018 - 05.2020
Skills
Account management
undefinedAccomplishments
- Adaptability - Enhanced proficiency in new client tools, optimizing processes for heightened efficiency.
- Produced precise reports by harmonizing team goals and independently rectifying errors, ensuring accuracy.
- Proficient in Microsoft Suite:
- Regularly created client reports utilizing advanced Excel while crafting weekly business reviews in PowerPoint.
- Supervised team of 20+ staff members.
Additional Information
- AWARDS , Best employee of the month - May 2020 Highest e ciency - June 2020 Highest production - June 2020
Timeline
Team leader
TaskUS
12.2022 - Current
Team leader
Teleperformance
02.2022 - 12.2022
Customer support executive
Teleperformance, Mohali
12.2020 - 02.2022
M.sc - Hotel management
Lovely Professional University
08.2018 - 05.2020
Graduated - commerce
SRPA AB College, GNDU university
07.2014 - 05.2017
undefined
Air Force School, Secondary
04.2012 - 05.2014
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