Abhinav Thakur
Gurugram
Summary
Technical Lead with extensive experience at Comviva Technologies, focusing on automation scripting, incident management, and telecom system integration. Developed Bash scripts that significantly improved operational efficiency and facilitated VAS integration across platforms including CRBT, SDP, and Consent Gateway. Expertise in client communication and network troubleshooting, ensuring service continuity and reliability in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Lead
Comviva Technologies Limited
Gurugram
07.2022 - Current
- Worked on CRBT, SDP, VAS Charging Modules, and Consent Gateway – Provided end-to-end technical support, debugging, and troubleshooting across telecom systems to ensure service continuity.
- Automation & Scripting – Created Bash scripts to automate routine tasks, significantly reducing manual effort and improving operational efficiency.
- Client Communication & Incident Management – Handled client interactions, used Jira and BMC tools for ticketing, and supported system upgrades, patching, and deployments with minimal downtime.
Engineer- Technical Operations
Blackngreen Mobile Solutions Pvt Ltd
Gurugram
10.2020 - 06.2022
- Integrated new VAS products with OPCOs across Africa and MENA regions.
- Developed and maintained shell scripts for automation and efficiency in technical operations.
- Conducted thorough network troubleshooting using Wireshark and ensured application and server health through regular checks.
Technical Support Engineer
Towards Vision Technologies Pvt Ltd
Gurugram
10.2019 - 10.2020
- Configured and optimized VOIP and GSM gateways, enhancing communication systems efficiency.
- Implemented and maintained SIP and ZAP configurations, improving network reliability.
- Developed shell scripts and configured PRI, Asterisk, SIP, and IVR systems to streamline operations.
Education
Bachelor of Engineering - Computer Science & Engineering
Rajeev Gandhi Prodyogiki Mahavidyalaya
Bhopal, Madhya Pradesh05-2019
Skills
- Automation scripting
- Incident management
- VAS integration
- Client communication
- System optimization
- Network troubleshooting
Affiliations
- Gym
- Swimming
Certification
- Red Hat Certified System Administrator (certification Id : 180-007-197)
- Red Hat Certified Engineer (certification Id : 180-007-197)
Languages
English
First Language
Timeline
Technical Lead
Comviva Technologies Limited
07.2022 - Current
Engineer- Technical Operations
Blackngreen Mobile Solutions Pvt Ltd
10.2020 - 06.2022
Technical Support Engineer
Towards Vision Technologies Pvt Ltd
10.2019 - 10.2020
Bachelor of Engineering - Computer Science & Engineering
Rajeev Gandhi Prodyogiki Mahavidyalaya
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