Business Analyst and former Government Officer with 9+ years of cross-sector experience spanning banking, tax administration, and IT consulting. Skilled in stakeholder management, domain-led digital transformation, and BFSI technology implementation including Temenos and Islamic banking modules
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Consultant
Nagarro
04.2024 - Current
Created tailored capability decks, aligning Nagarro’s offerings with client needs across digital transformation, cloud, and data services.
Drafted responses to RFPs and RFIs, combining domain knowledge with solutioning inputs to co-develop proposals with delivery and technical teams.
Acted as Business Analyst for a Temenos T24 upgrade project for a leading Philippine bank, managing Trade Finance and Teller modules end-to-end.
Gathered requirements, prepared functional documents (test cases, user guides), and provided client walkthroughs for Trade Finance products including LC import/export, bills purchase, and miscellaneous deals.
Led configuration and issue resolution during the SIT (System Integration Testing) phase using Mantis Bug Tracker, liaising between client and development teams.
Extended ownership to the Teller & Safety Deposit Box module, including features like cash transactions, drafts, bills payments, and certifications.
Served as BA for an Islamic banking rollout for a Middle Eastern bank, configuring loan products such as Mudarabah, Tawarruq, and Ijara.
Conducted requirement workshops, end-to-end product configuration, and documentation for Islamic products within Temenos T24.
Supported the client’s regulatory demonstration to SAMA (Saudi Central Bank) by simplifying product workflows and training end users.
Delivered functional documentation and product-specific user guides, enabling faster onboarding and reducing client dependency.
Commercial Tax Officer
Department of Commercial Taxes(GST), Government of Karnataka
06.2020 - 04.2023
Secured 62nd Rank(top 0.03%) in Karnataka Public Service Exam; led cross-functional teams in enforcement, vigilance, audit, and legal wings.
Managed 5000+ GST dealers, streamlining operations, refunds handling, & grievances resolution through effective work planning.
Conducted 30+ test purchases, inspected 200+ vehicles, supervised detention, seizure, and release of transit goods to prevent tax evasion.
Enhanced office integrity by reducing graft charges by 75% through digitization & minimizing in-person interactions, leading a team of 6.
Designed training modules & implementation frameworks for e-Invoice System awareness & training for 1000+ GST dealers & officers.
Orchestrated the migration of legacy systems to Model 2 back-office GST across 30 audit offices, ensuring smooth transition in the division.
Led change management during the migration of legacy systems, serving as master trainer for 50+ officers, ensuring a seamless transition.
Generated ₹4 crore in tax (80% YoY increase) through 50+ audits in 2 qtrs., using data analysis on 10+ metrics, on 10,000+ GST dealers.
Led 25+ field audits, focusing on overlooked sectors like rentals, contractors, & real estate, utilizing Income Tax & RERA databases.
Collected ₹2 crore in 2 qtrs. (200% YoY increase), employing diverse recovery methods- judicial actions, bank, and third-party attachments.
Implemented ₹52 cr department amnesty scheme, resolving taxpayers' longstanding issues through rectification, resolution, & negotiation.
Deputy Manager
State Bank of India
12.2017 - 06.2020
Cleared highly competitive national level exam (1800/10 lakh,
Experience in banking operations, retail banking, customer relationship & loan portfolio mgmt, risk assessment, digital transformation.
Received fast-track promotion to Middle Mgmt. (Dy Mgr.) in
Received Deputy General Manager's appreciation letter for being top performer in state for SBI YONO app registrations (1/2000 branches).
Appointed as digital ambassador, tasked with enhancing branch digitization by boosting app adoption at rural branch with 400+ daily footfall.
Attained 20x increase in YONO app registrations (4000) within 6 months, by leading a team of 7 in product adoption campaign.
Identified 5000+ potential customers for adoption, leveraging 27 Business Correspondents, showcasing app's ease, convenience, & safety.
Reduced TAT for personal loans by 70% & gold loans by 90% through app-based application rerouting, driven by increased app adoption.
Led installation of self-service tech: Cash Deposit & Passbook Printing machines, & integration of YONO CASH into ATMs, enhancing service.
Oversaw a ₹ 3 crore loan portfolio comprising of micro, small and medium enterprises under the MUDRA and STANDUP INDIA scheme.
Led negotiations for collateral, managing pricing, & loan covenants, with clients in project finance, & working capital assessments.
Conducted user acceptance testing of SBI’s Project Vivek for credit underwriting engine aiding data-driven risk assessment & due diligence.
Performed financial credit analysis, underwriting & risk assessment of diverse industries, including auto ancillary, manufacturing etc.
Developed auto loan acquisition business case; delivered ₹12 crore in assets through 100+ loans in 2 weeks post-Honda product launch.
Employed 'in-principal sanction letters' to boost customer acquisition, outperforming 8 competing banks in a high-stakes environment.
Conducted tailored financial planning workshop for 200+ defense personnel, revealing insurance & personal loan upsell opportunities.
Accomplished ₹ 10 cr growth in personal loans, mutual funds, & insurance, increasing customer base by 10% & cross-selling base by 20%.
Teaching Faculty
JICE Academy for Civil Services
01.2017 - 11.2017
Faculty of Geography and Environment in one of the top civil services examination training institutes in Bengaluru.
Mentored 50+ candidates for Civil Services, Bank PO, and Regulatory exams (50% success rate) through mock interviews and placement readiness.
Increased learner base by 10% through awareness seminars and launching of Campus Ambassador program in 20+ prestigious colleges in B’lore.
Business Development Manager (BDM)
Agadi Thota
03.2014 - 11.2016
Company Overview: Start-up in Agro-tourism sector
An organic farm 35 km from Hubli; drove expansion, marketing, and sustainability while promoting North Karnataka's culture & food.
Spearheaded program expansion, securing 30+ long-term contracts with schools and corporates, generating ₹50 lakh in additional revenue.
Conducted market research, collecting primary and secondary data, and prospecting opportunities through industry trend analysis.
Boosted revenue by 15% through cross-selling & upselling local women's Self Help Groups' homemade products, bolstering their livelihoods.
Achieved footfall growth of 5x on weekends (20 to 100) & 6x on weekdays (5 to 30) within 1.5 years through diverse events and activities.
Maintained a remarkable 95%+ Customer Satisfaction Score, consistently improving service quality through feedback-driven enhancements.
Start-up in Agro-tourism sector
Education
Post Graduate Programme in Management (PGP) - Finance, Information and Technology Management
Indian School of Business
04.2024
BE - Electrical and Electronics
R V College of Engineering (RVCE)
06.2013
Skills
Business analysis
Banking
Accounting/Taxation/Audit
Financial Modelling
Financial Statement Analysis
Software implementation
MS Excel and PowerPoint
Client relationship management
Stakeholder management
Consulting
Certification
Lean Six Sigma Green Belt certification (Aug `23);
JAIIB(Jun '18) and CAIIB (Jan '19) certifications from Indian Institute of Banking and Finance
Financial Modelling & Valuation Analyst (FMVA)® by CFI, Canada (Jun`23);
Certificate in Commercial Credit (CICC) by Moody's Analytics - Jun 2019
Google Agile Project Management Certification
KPMG Lean Six Sigma Green Belt certification- trained in statistical tools in DMAIC, DMADV, Lean Operations;
Bloomberg ESG certification
Extra-Curricular Activities
Secured first place in two debate competitions hosted by ISB's Debate Club, addressing public policy & cryptocurrency regulation topics.
Organized 10+ treks, 50+ bicycle trips, & 3 river rafting camps as founding member of AVVENTURA, RVCE’s adventure club (2013).
Facilitated 50+ arithmetic & language classes for wards of support staff of RVCE on campus as coordinator of CRY (Child Rights & You) NGO.
Rubik's Cube Hobbyist - Participated & won in 3x3 Rubik's cube speed solving competitions, achieving solving times under 45 sec.
Timeline
Senior Consultant
Nagarro
04.2024 - Current
Commercial Tax Officer
Department of Commercial Taxes(GST), Government of Karnataka
06.2020 - 04.2023
Deputy Manager
State Bank of India
12.2017 - 06.2020
Teaching Faculty
JICE Academy for Civil Services
01.2017 - 11.2017
Business Development Manager (BDM)
Agadi Thota
03.2014 - 11.2016
Post Graduate Programme in Management (PGP) - Finance, Information and Technology Management