ABHINAV VITTHAL

- Courier Operations (20% of platform orders)

• Developed a real-time courier tracking and performance monitoring system , increasing TAT adherence from 85% to 90%.
• Conducted root cause analysis to implement interventions, reducing courier cancellations from 8% to 6%.
• Provided daily performance visibility through automated dashboards for proactive decision-making by operations teams.

- Issue Rate (Customer Escalations) Analytics

• Leveraged data analysis and trend identification to reduce customer issue rate by 2% and improve customer satisfaction by 18% , directly enhancing overall customer experience.
• Built and maintained interactive dashboards using SQL and Google Sheets , enabling leadership and stakeholders to track KPIs, escalation drivers, and resolution performance in real time.
• Generated weekly and monthly analytical reports on escalation trends across store types and cities , delivering actionable insights to support strategic and operational decisions.

- At-Risk Order Resolution Process (Instant and Hub Orders)

• Designed and operationalized the At-Risk Order Resolution process for Instant and Hub orders facing inventory constraints, enabling proactive customer outreach and resolution.
• Implemented a replacement-order workflow with customer consent , achieving approximately 95% TAT adherence for replacement orders, while seamlessly adjusting payments and cancellations.

• Directed consulting efforts and execution for Rajasthan Assembly Elections 2023 , securing victories in 36 of 57 Vidhan Sabha seats across Ajmer and Udaipur.
• Conducted caste mapping, voter segmentation, and historical voting analysis to inform data-driven strategic decisions.
• Provided candidate dossiers, action plans, and strategic briefs for senior leadership during final campaign phase.

• Automated a infrastructure using CI/CD pipeline in Jenkins reducing time from pre-merge to post-merge by 20%
• Designed a dynamic and responsive web application using the Flask web framework and deployed it on Heroku

Awarded a Pre Placement Offer for exemplary internship performance, showcasing dedication and valuable contributions