Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Timeline
Manager

ABHINAY ARIGELA

HYDERABAD

Summary

Strategic planning expert with a proven track record in enhancing performance and managing risks. Initiates and implements comprehensive solutions that drive sustainable value for organizations. Strong interpersonal and communication skills foster effective collaboration with stakeholders at all levels.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

ICICI Bank Ltd
Hyderabad
10.2023 - Current
  • Analyzed data from various sources such as market trends, customer feedback. to identify emerging risks.
  • Conducted regular reviews of internal controls to ensure compliance with relevant regulations.
  • Monitored regulatory changes affecting risk management practices and ensured company compliance.
  • Performed statistical analyses to identify trends, variations, patterns and insights.
  • Acquired risk-related data from external and internal resources.
  • Collaborated with stakeholders across departments to identify areas of risk exposure.
  • Used Excel pivot tables, charts and reports to break down and analyze information.
  • Collaborated with external auditors and consultants on risk management audits and assessments.
  • Compiled and submitted regular reports to update senior management on operations and progress.
  • Conducted risk analyses to manage organizational risk profile, form reliable control systems and monitor legal issues.
  • Coordinated with senior management to establish risk appetite and tolerance levels.

Deputy Manager

ICICI Bank Ltd
Hyderabad
12.2022 - 09.2023
  • Maintained professional and friendly customer interactions to enhance service quality.
  • Assessed employee performance and developed strategic improvement plans.
  • Engaged employees in business processes using effective motivational techniques.
  • Ensured compliance with regulatory guidelines and requirements.
  • Resolved issues impacting sales management and overall business operations.
  • Managed KYC details for new-to-bank customers and renewals, adhering to global standards.
  • Scrutinized and validated account opening documents for various account types.
  • Monitored triggers related to high-value cheque transactions and processed them through Enhanced Due Diligence (EDD).

Customer Service Officer

AXIS Bank Ltd
09.2018 - 12.2022
  • Assisted high volumes of customers daily, prioritizing satisfaction and positive interactions.
  • Managed customer inquiries via calls and emails, providing information on products and services.
  • Communicated account details, including services, statements, and balances to clients.
  • Delivered comprehensive support for both internal and external customer needs.
  • Processed payments, updated account balances, and discussed future payments with customers.
  • Conducted cash drawer counts and deposits while ensuring supplies were well-stocked.
  • Handled customer requests for products, services, and company information with professionalism.
  • Executed required identity verification for savings accounts during openings and renewals.
  • Reported findings on risk exposures to senior executives.

Education

PGDBM - Banking And Financial Support Services

Manipal University
Bangalore
09.2018

Bachelor of Technology - Electronics And Communications Engineering

ACE Engineering College
Hyderabad
07.2016

Skills

  • Banking operations
  • Risk Management Tools
  • Time management
  • MS Office proficiency
  • Multitasking skills
  • Staff management
  • Risk assessment
  • Enhanced due diligence
  • Transaction monitoring
  • Data analysis
  • Pivot tables
  • Adaptability and flexibility

Certification

  • Obtained Certification in Mutual Fund Distribution.
  • Certified in IRDA.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Manager

ICICI Bank Ltd
10.2023 - Current

Deputy Manager

ICICI Bank Ltd
12.2022 - 09.2023

Customer Service Officer

AXIS Bank Ltd
09.2018 - 12.2022

PGDBM - Banking And Financial Support Services

Manipal University

Bachelor of Technology - Electronics And Communications Engineering

ACE Engineering College

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ABHINAY ARIGELA