Abhinaya Andiappan
Process Associate
Karaikudi,TN
Summary
Dynamic and results-driven professional with over three years of experience in domestic and international BPO environments. Expertise in debt recovery, credit card collections, and loan recovery, complemented by DRA certification. Strong background in nurturing client relationships and managing non-performing asset (NPA) accounts within the banking sector. Committed to delivering exceptional results through strategic problem-solving and a customer-centric approach.
Overview
3
3
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Client Relationship Executive
Lifecell international private limited
09.2021 - 12.2021
- Updated to the client regarding the baby's stem cell payment pending amount to clear. Avoid discarding.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Managed sensitive client communications regarding pending payments for stem cell services.
- Ensured timely payment clearance to avoid service discard.
Process Associate
ARMSOFTECH PRIVATE LTD
08.2019 - 08.2021
- KVB NPA, KVB In-house, and SBI cards: a total of 3 years of experience in the banking domain.
- Applied specialized banking domain knowledge to meet recovery targets.
- Managed high-stakes collections for accounts pending over 90 days.
- Worked well in a team setting, providing support and guidance.
Customer Support Executive
Ison Technologies
10.2018 - 08.2019
- Executed SBI collection processes within a fast-paced BPO environment.
- Provided high-quality customer support and documentation.
- Maintained DRA Certification standards for ethical debt collection.
Education
B.E - Trichy
M. A. M College Of Engineering
01.2017
XIIth - Computer Science
Karaikudi Maharishi School
01.2013
Skills
Banking Collection
Npa Management
Customer Service
Excel
Digital Marketing
Google Analytics
Pivot Table
Microsoft configuration
Communication Skills
SEO
Customer relations
Certification
CCNA Routing and Switching
Timeline
Client Relationship Executive
Lifecell international private limited
09.2021 - 12.2021
Process Associate
ARMSOFTECH PRIVATE LTD
08.2019 - 08.2021
Customer Support Executive
Ison Technologies
10.2018 - 08.2019
B.E - Trichy
M. A. M College Of Engineering
XIIth - Computer Science
Karaikudi Maharishi School