ABHINAY KUMAR CHILUKURU
Department manager
Kurnool,AP
Summary
Experienced professional with a strong background in customer service and technical support, adept at resolving client issues and maintaining positive relationships. Demonstrated ability to manage budgets effectively while collaborating across departments to enhance operational efficiency. Proven track record in training new staff and monitoring sales trends to inform strategic decisions. Skilled in building relationships with stakeholders, ensuring compliance with safety protocols, and contributing to departmental activities.
Overview
2
2
years of professional experience
Work History
Department Manager , Pharmacy
Reliance Retail
Kurnool
09.2021 - 04.2023
- Resolved customer complaints and issues promptly and professionally.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Monitored daily sales figures to track trends in customer buying behavior.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
- Utilized excellent math skills to maintain accurate inventory levels.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
Education
MBA - Marketing And Finance
St Johns Engineering of College
Yemmiganur 09-2020
Bachelor of Science - Computer Science
Raos Degree College
Yemmiganur 04-2017
High School Diploma -
Sree Venu Vidyalayam High School
Yemmiganur 04-2012
Some College (No Degree) - Mathematics Economics Commerce
Nalanda Junior College
Yemmiganur Skills
- Customer service
- Technical support
- Employee training
- Process improvement
- Collaboration skills
- Sales analysis
- Recruitment support
- Safety compliance
- Trend monitoring
- Staff hiring and retention
- Staff development
- Relationship building and management
- Safety and security
- Departmental activities
- Goals and performance
- Team leadership
Languages
Telugu
First Language
Telugu
Proficient (C2)
C2
English
Advanced (C1)
C1
Hobbies And Goals
- Travelling
- Movies
- Free Time Spend with Family and Friends
- Good position in my life
Timeline
Department Manager , Pharmacy
Reliance Retail
09.2021 - 04.2023
MBA - Marketing And Finance
St Johns Engineering of College
Bachelor of Science - Computer Science
Raos Degree College
High School Diploma -
Sree Venu Vidyalayam High School
Some College (No Degree) - Mathematics Economics Commerce
Nalanda Junior College
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